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Can the automated attendant forward a call to a queue

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pcutler

Technical User
Jan 18, 2002
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Hi,

Due to a change in the workflow of one of our departments, I need to
re-direct some incoming calls to an existing ACD queue.

At this time the calls come in through an automated attendant. I'm wondering
if I can simply change the programming on the attendant to point the call to
an ACD queue when the caller picks that option?

I see no reason why it wouldn't work, but I'm looking for advice before I
try this myself.

Things tend to get a bit exciting here if the ACD queue goes south.

Thanks for your help.

Peter.
 
Ya you can do that in the voice mail prompts set it up using the CL to the acd Q when they press the button you want them to. It should work just fine
 
We've currently got our system (Option11) set up with callers prompted and sent to ACD queues, so I can't think of any reason yours won't.
-Steve
 
Thanks,

I tried it on the weekend and it works fine.

Peter.
 
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