I have a customer who wants to shut off the automated attendant and just use the voicemail. The attendant (21) will not have voicemail and will just ring until the phone is answered. I removed her mailbox but now after the 5th ring I get a "Sorry that wasn't a valid phone number or group list number" message no matter what line I dial in on. I set up 21 to forward to 22 after 3 rings as a test and it did forward but after a total of 5 rings I got the same Sorry message. Only station 21 rings (I cleared ringing on 22-37) Any ideas?
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Callpilot automatically answering with "Sorry" message
- Thread starter heathbus
- Start date
ironhorse17
Technical User
Go to F 982, operator, and turn answer lines off, then let the phone system route the call on the no answer basis from a ringing phone. Either have one phone call forwarded or change the number of rings on that phone to be the lowest count.
curlycord
Programmer
- Thread starter
- #5
Looks like Curley Cord was the winner in his assessment. I disconnected a line from the CICS and then called the number. After 5 rings I got the "Sorry..." phone company message. Supposidly it will be removed in 24 hours. Sure sounds like an easy problem to troubleshoot now (once you know the solution).
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