Does any one know a way to limit the amount of calls on a DDI going to a AA. I have just swapped out a Samsung OS7200 for a IPO500. They at the moment have 6 Channels ISDN2 but later will be going to 10 Channels SIP. This is a Doctors surgery and most of the time they have 2 or 3 people answering calls. The call comes in on a DDI and is answered by a AA with a couple of options and then if they hold they go to the collective group with 2 or 3 girls logged in.Now on the Samsung in the DDI tables you can limit the amount of calls on a DDI so it worked fine. On the IPO I first send the Call to a group with a virtual extension forwarded to a short code going to a VMPRO modual with the AA. I do this because they have a time profile for night and day but they want to manually send it to another message on training days. So if I set queuing on the group that the ddi is pointed at the AA and set limit to say 2 would that work? It doesn't seem to.
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Call Waiting to AA 1
- Thread starter petefish
- Start date
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- #2
amriddle01
Programmer
Because the calls aren't queuing when they are in the AA, there is no real way to limit the calls like this. It's an oversight by Avaya as it would be handy at times 
amriddle01
Programmer
But in your case why don't you want the calls to queue to be answered? It serves their patients better and it's better than having to keep calling back because the lines show as busy
- Thread starter
- #4
Yes that would be great and they have Queue position as well but the doctors want to have lines free to dial out. I think I could set something up with the 3rd ISDN2 probably make a different incoming group and give busy on incoming, but not sure how I'll do that when they go to Gamma SIP.
amriddle01
Programmer
Just bang a SIP trunk in, even on a half decent broadband it should be OK just for the occasional outgoing call on 1 or 2 channels
amriddle01
Programmer
I would also try and get a registered trunk provider if you can. Gamma require you to forward 5060 which is like a red rag to a bull with hackers and also they can't provide multiple trunks to a single IP, with registered trunks you can have separate trunks so can achieve what you want and you don't need to forward 5060 (the reg process keeps the port open if configured correctly)
- Thread starter
- #7
Our salesmen can only use Gamma for SIP so we will see how we get on when we move them over to SIP it might not be too bad as they will get 10 SIP trunks. Thanks for the help though at least I know I cant queue the calls to the AA. I always say the Avaya is better than the Samy but this is just one thing it does better hopefully Avaya will put in a max call for the DDI one day.
Just my .02. Nothing good comes from going cheap on the one thing you need the most and that is reliable calling in and out. If your client is willing to put what amounts to a weeks' supply of bottled water between himself and a well run clinic then there is little you can do. What they need is a reliable PRI service. You can get a full PRI for under 400.00 a month. Use SIP for backup. I just do not see SIP as a solution and I steer my clients away from it whenever I can. The price is so very tempting but you get what you pay for. SIP just does not work reliably and consistently unless you invest in the back end and that typically costs more than PRI.
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