Call Status and CCV

[jryan11]

We are having a problem with CCV showing agents in a ready state but when you look at them in System Status or Call Status they are showing they have someone on hold. So that means they are not available. What change do I need to make so that CCV doesn't show "Ready" when the agents puts someone on hold?

Thanks in advance.

 

[amriddle01]

Busy on Held in the User tab

ACS - IP Office Implement

"I'm just off to Hartlepool to buy some exploding trousers

 

[amriddle01]

However Manager will annoyingly ask you after every change you make to that user if you want to clear busy on hold you have to click no.

ACS - IP Office Implement

"I'm just off to Hartlepool to buy some exploding trousers

 

[jryan11]

Yeah I thought the same thing too but I have "Busy on Held" checked for all agents.

 

[IPOfficeIreland]

what versions of ipo, ccc, delta and ccv are you using?

 

[jryan11]

IPO 4.2 (49501) CCV 5.0.22 Delta 5.2.25

 

[alankrut]

Delta Server is very critical for proper CCC running.

IPO Admin 4.2.14 does have standalone DS ver 5.2.25 but since you have CCC it is best to install DS component from within CCC application CD and not from Admin CD which you might have done.

Your CCV version 5.0.22 is from CCCV5.0.61 but that CCC version has DS on 5.2.24, whereas DS ver 5.2.25 the one which you have is a component of CCC V5.0.62.


Plus make sure you have only one Delta Server in the network.

Below are two listings for CCC versions:

*/*/*/

(1)
Avaya IP Office Compact Contact Centre CCC 5.0.61

This release contains the following components:-

CCC Component Version
------------- -------

Archiver 5.0.0.8
Call Centre View 5.0.22.0
CCV Alarm Reporter 5.0.0.6
Delta Server 5.2.24.0
PC Wallboard 5.0.13.0
Database Server Supervisor 5.0.5
Reporting Admin Console 5.0.7.0
CCC Reporter Service 5.0.32.0
CCC User Access 5.0.6.0
Wallboard Client 5.0.6.0
Wallboard Server 5.0.15.0


(2)
Avaya IP Office Compact Contact Centre CCC 5.0.62

This release contains the following components:-

CCC Component Version
------------- -------

Archiver 5.0.0.9
Call Centre View 5.0.23.0
CCV Alarm Reporter 5.0.0.7
Delta Server 5.2.25.0
PC Wallboard 5.0.14.0
Database Server Supervisor 5.0.6
Reporting Admin Console 5.0.8.0
CCC Reporter Service 5.0.33.0
CCC User Access 5.0.7.0
Wallboard Client 5.0.7.0
Wallboard Server 5.0.16.0

*/*/*/

Hope that helps

 

[jryan11]

My brain hurts... So if I just make sure that all versions are at 5.0.62 I should be o.k? Will I need to upgrade IPO as well?

 

[alankrut]

))
Point is, install Delta Server from CCC setup.
It is best to update CCC version if an update is available. Already CCC_V5.0.65 is released so you might as well as upgrade to that only.

https://support.avaya.com/japple/cs...a&temp.productID=129487&temp.releaseID=343839

If you are on 4.2.x for IPO core s/w, you need not upgrade IPO.