Call Pilot Seat Keycode Retrieval

[telephonesteve]

I have a customer whos CP150 software cartridge died. The power supply and the main cabinet function fine with a different software card installed but the problem is that they used to have 120 mailboxes but now it just shows 20 mailboxes.

It is my understanding that the keycodes are installed on the main cabinet and not on the PCMCIA card.

If this is the case I need to retrieve those old codes from Nortel.

This is a unit that our company did not install so we do not have records of the original keycodes.

How / who do I contact to retrive the codes? I of course went to Nortel and Avaya and got the run around. I got pretty far with Avaya before they figured out that I wasn't an offical dealer.

I can not find on Nortel's website a list of authorized dealers. When I check Avaya's eveyone I called is a true Avaya partner and not a nortel/avaya partner or they list Verizon, SBC, Quest etc.

Does anyone have referral for a company that is a legit Nortel dealer that has access to Nortel to get the old codes?

Or how about a link to look up nortel dealers.


Thanks

 

[curlycord]

You didn't mention where your at.


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curlycord

http://www.curlycord.com

 

[telephonesteve]

Thanks for the quick response.

Redondo Beach, CA just a few miles South of LAX

You might of seen Redondo Beach in the news lately. We had millions of dead sardines floating in our harbor. Yuk!

 

[ringbacktone]

Your best bet is to get the name of the dealer that sold the CP150
to the end user. Hopefully, end user still has a good relationship
with that company. I always keep a copy as well as leave one on site
on any installs I do.
You might get the serial number, then find a sympathetic Nortel dealer that can get on the web site and collect the key codes for you.

Good luck,

RBT

 

[curlycord]

http://www.excalibergroup.com/communications.htm

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curlycord

http://www.curlycord.com

 

[telephonesteve]

Thanks Curly! They have an office so close to me. That's a great referral. Have a super weekend. I'm going to call them in a few minutes.