this is a norstar forum -but anyways here is the extract from the admin guide - hope this helps
Use this procedure to reset the system administrator password:
1 Dial in to CallPilot system.
2 Ask the CallPilot Attendant to transfer you, or use the Automated Attendant to transfer
yourself, to the General Delivery Mailbox.
3 Log on to the General Delivery Mailbox using the general delivery mailbox number and
password.
4 Press 808
5 Press (R E S E T S M P S W D).