CALL PILOT INTERMITTANT EXTENSIONS 2

[ThePhoneGURU]

Is it possible that calls hitting the CP100 arent routing to the correct extensions(INTERMITTANTLY)? When I test call the tn and want to speak to Paul@Ex222 I've reached him all the time. They are saying that sometimes it will go to 224 even though they pressed 222. I thought maybe the DN length had changed. But I can't seem to have the problem occur when I call in. I will be paying them a visit to check all the settings. Not sure what the trouble could be. Its terminated to CICS/6.0 CP100 2.0. Cheers

 

[bkrike]

It could be cell phones not sending DTMF clear enough. There was also a patch for earlier call pilots with DTMF problems- you can find the threads if you search.

 

[aragon]

Thanks to this site's routine maintenance you cannot search threads.
This is getting very frustrating I was looking for one of my own threads today and it took half an hour to parse through them all.
What a pain.

 

[ThePhoneGURU]

Can't search Threads...For DTMF///
Wondering if the CP100 2.0 would require this patch....

 

[mikescience]

They is a patch and telnet commands that have to be entered. I just had a customer that had the same issue. This patch fixed then right up. Check with you Vendor for this patch. All software up to 2.1 could have this issue.

 

[bkrike]

Thanks mikescience- I did not know that problem went all the way to 2.1

 

[ThePhoneGURU]

I spoke to the vendor I bought it from. He stated that the only patch he knows is for 1.5 release. Not for 2.0....Hmmm..not sure what to do now.

 

[bkrike]

Thats what I thought also- but if MS is correct... perhaps he can elaborate, or you could just try the patch.

 

[ThePhoneGURU]

Thanks bkrike, so maybe I'll run the patch for the 1.5??
Even though the release is 2.0....

 

[aragon]

The 2.1 patch will not patch the dsp firmware causing the DTMF problem.
You must patch the DSP's and upgrade to 2.1 to fix a bunch of other bugs.

 

[ThePhoneGURU]

Thanks all..I'll suggest the upgrade and go from their.

 

[ThePhoneGURU]

I just called my vendor..he hasn't seen CP release 2.1. Should I find another vendor? He states only 2.0

 

[bkrike]

Yes... I just installed a 2.1

 

[telemarv]

Your vendor probably has 2.0 in stock and wants to get rid of them.