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call pilot acd basic

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1974cj5

Programmer
May 13, 2011
13
US
does anybody know if the call can be answered by music first then a greeting can not seem to get this to work when i set it to dist for step 1 it rings at the console if set for greeting it works the customer wants there clients to here the comercial before they answer phone is this possible?
 
Record or down load it to a greeting and have it be a forced greeting as the first step in the SS routing.
 
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