Call Pilot 150: Preventing 0 to Receptionist

[PTerrell]

Is there a way that when an inbound caller reaches VM on a CallPilot 150, that pressing 0 does not ring to the receptionist?

The company owner is setting up a side company, using the excess phones and phone numbers from a department that was dropped. But he is being very anal that there is no way to connect the two companies. And of course I don't want to disable this feature as many callers use the feature to check with the receptionist.

This is on a MICS with 7.0.

 

[PTerrell]

To clarify, I don't want the callers to that side companies phones to reach the main companies receptionist. If the caller presses 0, it should either do nothing or bounce them to another VM or extension within the side company. And obviously, I don't want to break the feature on the main company VM.

 

[exsmogger]

If you are using separate tables for each company then you can assign each table its own attendant. You can also assign each mailbox owner a target attendant, which is where dial 0 goes when a caller has reached a mailbox.

Brian Cox

http://www.jandjcommunications.com

 

[lugerlover]

each individual mbox subscriber can change who 0 is assigned to when some pesses 0 in there mbox

 

[Crowtalks]

To build upon what lugerlover said;

You can point the lines assigned to the separate business to be answered by the auto attendant using a different greeting table. The attendant extension for each table can be assign ed to a different extension

 

[bwtc]

If you're using different phone numbers, if the caller presses 0, wouldn't the receptionist know that it is XYZ company, instead of ABC company, if the line ID in the Norstar programming is setup that way?

In other words, use a prefix when labelling those lines, so if it does ring to the receptionist, (s)he'll know how to answer the call.

Another consideration is the GD mailbox. We have a similar situation here, where there are multiple companies sharing the phone system. Our recording for the GD mailbox simply states "You have reached our company's general delivery mailbox" (etc). This way, there is no identity to the company at the mailbox level.