Call-pck not working

[TelecomHeadache]

Ok I am missing something here. I have a pick-up group created with two station ids in the group. I assigned the Call-pck button on both these stations. Now I call the main phone number that will hunt to one of the Agents the stations belong to and pressed the Call-pck button on the non-ringing phone to answer the one that is ringing and it fails, I get a busy signal. I checked the COR and it allows Call-pickup. What am I missing?

TH - Administrator for AvayaMultiVantage/AUDIX/Octel/CMS SuperVisor/TeleTraq/CDR/CallMasters/Val/IP Agent

"If the phone rings, could you please answer it ?"

 

[SF0751]

This is just a thought - but you are not trying to pick up a station, you are trying to pick up an agent. Try using a directed call pickup with the agent ID and see if that works.

Susan
_{Why do strong arms fatigue themselves with frivolous dumbbells? To dig a vineyard is worthier exercise for men.}
^{Marcus Valerius Martialis}
Semper ubi sububi in caput tuum.

 

[TelecomHeadache]

Ya thanks, I tried that and it failed. I want the ability to simply hit the Call-pck button while it is ringing on the other phone. We are dealing with less then schollars here who need it as simple as possible.

I'll take any suggestion.

TH - Administrator for AvayaMultiVantage/AUDIX/Octel/CMS SuperVisor/TeleTraq/CDR/CallMasters/Val/IP Agent

"If the phone rings, could you please answer it ?"

 

[mikeydidit]

Will it work using the call pickup activate codes?


Mikey

 

[Bobg1]

Try adding the number for the hunt group to the pickup group
If that doesn't work can you use a terminating ext group for what you are doing? If its only a couple stations you can ring them at the same time.

 

[SF0751]

Does the COR of the Agent ID allow for directed call pickup?

If you can get the directed call pickup to work, then you can create a speed-dial button for the directed pickup (since you're only dealing with two stations/agents, and each is responsible to picking up the other's calls).

Susan
_{Why do strong arms fatigue themselves with frivolous dumbbells? To dig a vineyard is worthier exercise for men.}
^{Marcus Valerius Martialis}
Semper ubi sububi in caput tuum.

 

[marcell55]

Is it an ACD call that is ringing? I'm not positive, but I was under the impression that only extension calls could be picked up, not ACD Calls. Those are normally handled using RONA (REdirect on no answer) in the hunt group.

 

[TelecomHeadache]

Ok we have this set up with Call pickup on another two phones and it works. When the ACD call comes in, the Call-pck button will flash and the non ringing phone can pickup the call from the wrining phone. The two phones in question used to work but suddenly do not.

TH - Administrator for AvayaMultiVantage/AUDIX/Octel/CMS SuperVisor/TeleTraq/CDR/CallMasters/Val/IP Agent

"If the phone rings, could you please answer it ?"

 

[TelecomHeadache]

Ok this was what I like to call a "PEBKAC" issue. The extension number written on one of the stations was incorrect. Go figure, I called the extension as a last check and it did not wring so I figured out that the extension that was labeled was incorrect. I checked the pickup group and sure enough the correct extension was not listed, added it and tested and voila.

Thanks anyway for the help. :-D

TH - Administrator for AvayaMultiVantage/AUDIX/Octel/CMS SuperVisor/TeleTraq/CDR/CallMasters/Val/IP Agent

"If the phone rings, could you please answer it ?"