call going on hold automatically

[btrain08]

I have a user that on outbound calls.. once connected the phone goes on hold automatically. Doesn't happen on inbound and I've busied the port, the station and swapped the phone.. any ideas? Weird. cm5.2..

 

[SF0751]

Have you witnessed this happening, or have you only been told about it?

Susan
“Before you criticize someone, you should walk a mile in their shoes.
Then, when you criticize them, you are a mile away ...
and you have their shoes.”

 

[btrain08]

I witnessed it and have tried everything. I TTI'd another extension at that desk and it worked fine. Put back the original guys extension and it did it again. when you trace it the trace just shows connected call and then hold with no explanation of a feature that kicked in. I thought to just blow away the extension, but that's downright weird.

 

[btrain08]

below is the trace of a call from a station to this user.



16:57:16 dial 5101
16:57:16 ring station 5101 cid 0x2289
16:57:16 xoip options: fax:Relay modemT tty:US (igc)
xoip ip: [10.192.127.95]:2052
16:57:16 xoip options: fax:Relay modemT tty:US (igc)
xoip ip: [10.192.127.96]:2540
16:57:16 G711MU ssff ps:30
rgn:1 [10.192.127.95]:2052
rgn:1 [10.192.127.96]:2540
16:57:16 G711MU ssff ps:30
rgn:1 [10.192.98.12]:3184
rgn:1 [10.192.127.95]:2048
16:57:19 active station 5101 cid 0x2289
16:57:19 hold station 5549 cid 0x2289
VOIP data from: [10.192

 

[1a22ip]

Try looking at system parameters features around page 6:

FEATURE-RELATED SYSTEM PARAMETERS
Public Network Trunks on Conference Call: 5 Auto Start? n
Conference Parties with Public Network Trunks: 6 Auto Hold? y

Thanks
ED


1a2 to ip I seen it all

 

[btrain08]

Actually.. the issue was with newly installed AES using OCS. User's client said he was in an active call. Once he logged out of OCS this cleared. Thanks for the feedback.