Call Forward

[jojoDbear]

Right now a client forwards their lines at night to an outside service.

When a caller calls, they hear a click then silence then dial tone then ringing. (ANALOG TRUNK)

It is my understanding that going digital PRI the only difference will be that the caller will not hear dial tone just a click a pause then the transfer.

When they were on Centrex apparently this did not happen?

ANY THOUGHTS?

Thank you in advance

 

[lugerlover]

yes i have one....what is the problem..are the customer complaining?

 

[jojoDbear]

Yes they are

 

[polarbear85]

A Centrex call forward is done entirely in the telco switch, so it is completely transparent to the caller (just like if you forwarded your home phone).

It sounds like you are now forwarding the call through the Norstar, utilizing two trunks (the one the call came in on and a second to call the answering service).

PRI would be a bit cleaner--no dial tone, no volume loss, and quicker call completion.

But unless you need the PRI for other reasons, the easiest solution would be to have the telco add the forwarding feature to the trunk. That should be identical to the way the Centrex worked, and wouldn't use the Norstar for forwarding at all. They would turn it on and off with a telco (not Norstar) feature code, so the operator would have to have access to that trunk to enter the "forward on" and "forward off" codes.

emk

 

[Bob3470]

Get Call Forward service put on your line with the service provider and you will have good transmission and no problems.