call forward external not being allowed by carrier

[alamtnman]

mics 7.0 with PRI

system was working fine till customer switched carriers last week. when a call is forwarded to an external number,Per TW It is outpulsing the number of the original caller not the OLI of the set or the billing number when oli is set to none. this makes the carrier think a number that is not owned buy the customer is placing the call and drops the call thinking its possible toll fraud.

Per TW this is due to new federal laws and cannot be bypassed. is their a way to make the norstar pulse the oli of the number called or the billing number out instead of the original callers info on a call forward or line redirection.


T.R.
RCDD

there may not be any stupid questions
but their is a bunch of inquizative idiots
(myself included at times)

 

[DigitelD]

I don't think so. This has been an issue for many companies. My understanding is that there is not much that can be done. If I am wrong someone will correct me.

SHK Certified (School of Hard Knocks)
NCSS, ATSP/IP

 

[hawks]

My carrier will let me pass any number so I'm not sure about the laws and how they are applied. But as far as outpulsing the OLI, digiteld is correct there is nothing you can do on a Forwarded call.

 

[DigitelD]

Carriers can allow OLI but a forwarded call is handled differently.

SHK Certified (School of Hard Knocks)
NCSS, ATSP/IP

 

[hawks]

digitel, yea I understand that. What I was trying to let alam know was that his carrier said they could not allow any number that was not theirs to go by law but my carrier does. On a forwarded call though my system it shows the origranl caller id and my carrier has no problems about sending it.

 

[DigitelD]

I didn't know that a carrier could do that. I wonder why some do and some don't.

SHK Certified (School of Hard Knocks)
NCSS, ATSP/IP

 

[alamtnman]

The different carriers having different rules does puzzle me too. it was not an issue with att or paetec and have several users with nuvox that its not an issue, its only a problem with TW.

I did find a setting last night in the installers manual that I am going to try today to see if it fixes the the issue. Will keep you posted if its a cure incase some one else runs into it.

there is a send name y/n on the pri card in harware settings, I think it defaults to yes,I hope if i set it to no , no outgoing oli iformation will be sent and eliminate the problem.

T.R.
RCDD

there may not be any stupid questions
but their is a bunch of inquizative idiots
(myself included at times)

 

[hawks]

I tried that alam, they will still get the originating calling party's number on a forwarded call.

 

[curlycord]

I know here it's impossible to pass the originating #, only the number that does the forwarding (OLI or Business Name), for exactly as mentioned....toll fraud.

If the carrier is passing id from originator but then drops it because of it's own self then is a carrier issue.

Sounds like TW is old technology.

I would raise hell with them and have them match what you had or threaten to switch back to AT&T.

You get what you pay for.







=----(((((((((()----=
curlycord

http://www.curlycord.com

 

[SYQUEST]

That sounds like something TW would do! Those cable companies don't know what TELEPHONY is anyway!

....JIM....

 

[capcoms]

This is becoming more common with new IP platforms being used to provide service to the premise using SIP trunking to a Cisco and providing a PRI interface to the PBX. I would contact TW and see if they have a portal that will allow the users (DID owners) to forward their calls via a web interface. Another possibility would be to have TW just send the BTN, but you would not have individual OLI.