Call Center?

[Tom2129]

Have a doctor's office with a CP 150 running Basic Call Center, they've reached the point where they need to have more than 10 agents logged in simultaneously, it's my understanding that the only way to do is is to upgrade to Enhanced Call Center, which allows 20 agents to be active at the same time. I'm being told by the distributor that since Enhanced only comes with 10 agents we must not only purchase that license but then must by another license to add the 10 agents back that we currently have on Basic... sorry to be long winded and confusing but can this possible be correct?
Thanks
Tom

 

[curlycord]

I thought enhanced allowed up to 100.

As for agents i am pretty sure if you have 10 and enhanced comes with 10 then you will have 20.

Lets see who else can verify all this.






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curlycord

http://www.curlycord.com

 

[ironhorse17]

Go to page 15.

http://support.avaya.com/css/P8/documents/100096569

 

[Tom2129]

could not open the link, I guess what I'm really tring to determine is if we upgrade this customer to enhanced will they then have 20 active agents?
Thanks
Tom

 

[ironhorse17]

Enhanced; 50 active agents max.

 

[Tom2129]

right, but out of the box how many active agents?

 

[ironhorse17]

This Call Center supports 100 configured agents, 10 active agents, 20 routing steps/skillset, 50 built-in announcements, 30 lines, 16 Supervisors, 30 simultaneous incoming calls in the system, and all agents can be supervisors, and much more.
Can expand upto 50 active agents see Call Pilot 150 Active Agents Key Code Upgrade.
Fully functional informal Call Center featuring Call Queuing, Routing, Reporting, and Supervisory Functions.

 

[ptstechnician]

If you want Enhanced Call Center, you will need to purchanse another CP 150.