Call center coaching equipment

[TRONIC1]

Hello all,
I have a customer asking for a piece of equipment so that a call center supervisor could listen in on a new agents conversation and mute the other end from hearing while the supervisor coached the new agent. Anybody heard of such a device.
TIA
John

 

[RYLSFAN]

Call Center Set Up and Operations Guide"

Monitor agents - Featuer 905
• lets you monitor agents

whats the do for ya?


Thats not my fastball, thats my hurry up and get by you pitch... Satchel Paige

 

[TRONIC1]

Thanks RYLSFAN,
I'll let the customer know about this and see if it's what they're looking for.