Call Center call-back facility

[johnathcc]

Does anyone know of a call-back facility that can be added onto an MICS/CallPilot 150 combo with Enhanced Call Center? We want something that will prompt the caller for a call-back number, record it, and then when an agent is free call the customer back and transfer the call to the free agent.

I know Nortel (RIP) doesn't make anything like this, but maybe there's an aftermarket/third-party solution.

 

[cook1082]

In the routing of the CC while the wait greetings are playing you can give an option to leave a message by pressing 1 or stay on line for next avaliable ....