Building an ACD phone on a Option 81

[sjoker67]

Hello All,

This is my 1st post on this forum and let me start off by saying that this place is and has been very helpful great job guys!!!

I have created analog (500) and digital (2006, 2008, 2616) phones without any issues. I have never tried building from scratch and new ACD phone using a 2216 phone. I'm asking to be pointed in the right direction for this. I use LD 20 to build my phones, do I use this as well for building an ACD?

Better yet could someone help me by telling my how to build it, I have tried but failed several times.

Thanks in Advanced

Joker

 

[EddieDuece]

Build the ACD in LD 23, and the agents in LD 20. Below is an agent I just built.

DES CLERK
TN 012 0 08 14
TYPE 2216
CDEN 8D
CTYP XDLC
CUST 0
FDN 3353
TGAR 3
LDN NO
NCOS 2
SGRP 0
RNPG 13
SCI 0
SSU
LNRS 16
XLST
SCPW 1234
CLS CTD FBD WTA LPR PUA MTD FNA HTA TDD HFA GRLD CRPD STSD
MWA LMPX RMMD SMWD AAD IMD XHD IRA NID OLA VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LNA CNDA
CFTD SFA MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUA DPUA DNDD CFXD ARHA FITD CNTD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD
AHA DDGA NAMA
DRDD EXR0
USRA ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
CDMR
CPND_LANG ENG
RCO 0
HUNT 3353
LHK 1
LPK 6
PLEV 02
CSDN
SPID 1915
AST
IAPG 0
AACS NO
ITNA NO
DGRP
PRI 03
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 ACD 1001 0 1923
SUPY ACID 1915 KEY 50
01 NRD
02 MSB
03 SCR 6940 0 MARP
CPND
NAME Steve
XPLN 27
DISPLAY_FMT FIRST,LAST
04 SCR 7641 D MARP
CPND
NAME Steve
XPLN 27
DISPLAY_FMT FIRST,LAST
05 DWC 1001
06 DIG 8 63 R
07
08 ADL 12 99027518
09 ADL 12 93528386
10 ADL 12
11 ADL 12
12 ADL 12
13 ADL 12
14 MWK 3353
15

DATE 28 SEP 2007

 

[johnpoole]

the agn or spv goes in class but prints on the in calls key.. 1st you have to have an acd group... ld 23... new acd, that is the number you dial to get to the que... do you have a working acd group that your adding to? just for your bank of knowledge.. you build all sets in ld 10 or 11.. you can link to those via 20 but you and the command list is in 10 for analog and 11 for digital... we all usually ld 20 new 2616, but that does take you to ld 11, stat x x xx x, takes you to ld 32.. only reason you need that is if you need to look up a command.. do not copy or change an acd set... disable it, out it and put it back in, corruption can occur

john poole
bellsouth business
columbia,sc

 

[sjoker67]

Johnpoole,
Yes I will be using a working ACD group, I just need to add more to it. Thanks again.

Joker

 

[johnpoole]

make sure that the maxp x on the group allows adding another set... prt one set and except for key 0 just use the same replies.. except for tdd in class i look at the cls marks that end in a..

key 0 ACD 8048 0 8090.. 8048 is the same on all phones. 8090 is unique, the 0 is clid.. again the agn goes in class. other then that, just like any other digital. with some unique keys (nrd msb).. agents need those for log in and call flow

john poole
bellsouth business
columbia,sc

 

[SwitchWitch]

A footnote...
Once you've built ACD queues, NEVER, NEVER just move them.
If you have to move from one TN to another, either move the wire (Pairs) our OUT and rebuild.

If not, you'll end up corrupting the software.