Blocking an incoming number 1

[elvislives]

We have a VP who is getting 6 calls a day to a different person in the company. He has told them they are dialing the wrong number but they insist on calling his number. How do I block it from reaching his extension. I cant create a vrt table because his phone number is a DID number.

I cant create a vdn because then we have to assign a new extension to the VP. Any ideas on any other ways I can block it other than calling the provider?? I do have the number we need to block..THanks!

Elvia
PSC

 

[manfmmd]

Is it coming from the same external number? Why couldn't you create a VDN and VRT, only the VP and his secretary would know... To everyone else, his number remains the same. Heck, if he is using an IP Phone, give him a new number and relabel the phone and no one would be the wiser.

 

[donbott]

It sounds like the caller is just being a jerk. Set up a VDN/vector to play hold music for half an hour and disconnect. Have the VP fwd the calls to that number. I bet the calls stop.

DonBott

Author
10 Years Later: John Bobbit remembered

 

[SF0751]

I've had to do this in the past where my employee would not consider changing their number - I ended up with the following:

Create a new coverage path for the individual - point the coverage path to a new VDN after 1 ring.

Create a new vector for the coverage VDN:
[tt] wait 1 seconds hearing silence
goto step 5 if ani = 1234567890 (offending number)
route to number 1234 with cov n if unconditionally
stop
disconnect after announcement 9876
stop[/tt]

Create a new non-DID station (extension 1234).
Take away the second and third call appearences of your VP, and give them bridged appearences of lines 1 and 2 of 1234 instead. Change page two of the VP's station so "Auto Select Any Idle Appearance" is set to YES and "Restrict Last Appearance" is set to NO.

Create a new announcement (9876) giving the caller the correct telephone number for the individual they really want to reach.

If the person has voicemail, put the non-DID number as a secondary extension for the DID's AUDIX account. Make sure that the new non-DID number has the normal coverage path to voicemail.

Susan
"Opportunity is missed by most people because it is dressed in overalls, and looks like work." - Thomas A. Edison

 

[Tolson]

What version of PBX do you have? Do you have EC500 capabilities?

 

[Zen216]

what about using incoming call handling treatment
so if someone calls his ext, it routes to vdn first and goes to a vector like the one above, checks ani, then routes to the stations, would be transparent to the user...

this is an example of one trunk...

ndling-trmt trunk-group 2 Page 1 of 30
INCOMING CALL HANDLING TREATMENT
Service/ Called Called Del Insert Per Call Night
Feature Len Number CPN/BN Serv
public-ntwrk 4 2350 4 5835 bn-only
public-ntwrk 4 2351 4 5123 bn-only
public-ntwrk 4 2352 4 5176 bn-only
public-ntwrk 4 2344 4 5450 bn-only
public-ntwrk 4 2345 4 5930 bn-only
public-ntwrk 4 2359 4 5900 bn-only
public-ntwrk 4 2360 4 5903 bn-only
public-ntwrk 4 2361 4 6565 bn-only
public-ntwrk 4 2364 4 5948 bn-only
public-ntwrk 4 2362 4 5032 bn-only
public-ntwrk 4 2363 4 5526 bn-only
public-ntwrk 4 bn-only

 

[elvislives]

First, I would like to thank everyone for helping me out!!

Our VP doesnt want to change his number. I also tried the vrt table and the ani collecting digits and for some reason it didnt work. I do have the EC500 capablities.

Zen216 - How do I set up the incoming call handing and is it available on G3siV11.



Elvia
PSC

 

[SF0751]

See thread690-543688 for blocking an inbound call with EC500....

Susan
"Opportunity is missed by most people because it is dressed in overalls, and looks like work." - Thomas A. Edison

 

[Zen216]

I don't know if available in r11, I just upgraded to cm 3.1.2 (looks like R13?) also the T-1 has to be a PRI I believe..
Then it is just ch inc tr xx where xx is trunk #
full command is "change inc-call-handling-trmt trunk-group xx"

so for did # 241-2350, the t-1 provider passes 2350, I delete the 2350, and replace with ext. 5835.. and it rings to me..
however, I could replace with vdn #, that points to a vector like Susan has above, that could check ani first, then route to extension, or to whatever you want to do with that call.

I believe that the incoming call handling treatment was on the trunk group form prior to this release,,

 

[elvislives]

Thank you to everyone who helped me out!!! I finally got it to work by using the EC500 feature, the only problem is the vp's phone flashes (doesnt ring) and then it goes to his voice mail, any solution??