BE 11D System State Backup Errors 1

[pinkpanther56]

Hi all

I'm having an issue when backing up one of our DC's, i receive the two errors below.

Backup- \\SERVER2\System?State \\SERVER2\System?StateV-79-57344-65247 - A failure occurred reading an object.

Backup- \\SERVER2\System?State \\SERVER2\System?StateWARNING: "\\SERVER2\System?State\System Files\System Files" is a corrupt file.
This file cannot verify.
Verify- \\SERVER2\System?State \\SERVER2\System?StateWARNING: "System Files" is a corrupt file.
This file cannot verify.

I have one member server running Backup Exec 11D and this backs up 2 Domain Controllers via agents. One DC backs up ok every night but the second DC generates this one error but seems to backup every thing else on the drive ok.
The second DC is only a couple of weeks old but i've never seen an error on the box and Netdiag and DCdiag don't show any issues in fact it's working perfectly other than this backup error.

Both DC's are running Windows Server 2003 SP2 R2 and the member server 2003 SP2.

Can anyone shed any light?

Cheers.

 

[pinkpanther56]

Seems like i might be getting somewhere here i had a search before but couldn't find anything but i came accross another error code to search for and found the like below.

StateV-79-57344-65247

http://seer.entsupport.symantec.com/docs/287544.htm

 

[pinkpanther56]

I enabled debug logging but i'm not quite sure which file is the issue, i've posted what i think is the problem area if anyone can shed any light i'd be gratefull.

Thanks.

[2552] 06/19/08 10:54:32 brUtil::SetupDLE Succesfully set up to read the object 'C:' '\windows\system32\' 'setupapi.dll' 'c:\windows\system32\setupapi.dll'
[2552] 06/19/08 10:54:32 brUtil::OpenActiveObject Information: Active Object is a File C:\windows\system32\setupapi.dll
[2552] 06/19/08 10:54:32 brUtil::SetupDLE Succesfully set up to read the object 'C:' '\windows\system32\' 'sfc.dll' 'c:\windows\system32\sfc.dll'
[2552] 06/19/08 10:54:32 brUtil::OpenActiveObject Information: Active Object is a File C:\windows\system32\sfc.dll
[2552] 06/19/08 10:54:32 brUtil::SetupDLE Succesfully set up to read the object 'C:' '\windows\system32\' 'sfc.exe' 'c:\windows\system32\sfc.exe'
[2552] 06/19/08 10:54:32 brUtil::OpenActiveObject Information: Active Object is a File C:\windows\system32\sfc.exe
[2552] 06/19/08 10:54:32 brUtil::SetupDLE Succesfully set up to read the object 'C:' '\windows\system32\' '' 'c:\windows\system32\'
[2552] 06/19/08 10:54:32 brUtil::OpenActiveObject Information: Active Object is a File C:\windows\system32\
[2552] 06/19/08 10:54:32 brUtil::OpenActiveObject Error: 0x2000FE07 Could not find the object c:\windows\system32\
[2552] 06/19/08 10:54:32 Status FS_NO_MORE (0x2000FE07) for Component System Files in SHADOW::ReadComponent
[2552] 06/19/08 10:54:32 AD:Status FS_READING_OBJECT_FAILURE (0xE000FEDF) calling FS_ReadObj in SystemState::ReadObj:233
[2552] 06/19/08 10:54:32 Informational: Closing Component 'System Files'
[2552] 06/19/08 10:54:32 Informational: calling IVssBackupComponents::SetBackupSucceeded with status 'FS_READING_OBJECT_FAILURE (0xE000FEDF)' for Component

'System Files' in SHADOW::CloseComponent
[2552] 06/19/08 10:54:32 Writer SYSVOL include file list:
[2552] 06/19/08 10:54:32 Writer SYSVOL exclude file list:
[2552] 06/19/08 10:54:32 o: c:\windows\ntfrs\jet\* /s
[2552] 06/19/08 10:54:32 o: C:\WINDOWS\debug\NtFrs\NtFrs*
[2552] 06/19/08 10:54:32 o: c:\windows\sysvol\domain\DO_NOT_REMOVE_NtFrs_PreInstall_Directory\* /s
[2552] 06/19/08 10:54:32 o: c:\windows\sysvol\domain\NtFrs_PreExisting___See_EventLog\* /s
[2552] 06/19/08 10:54:32 o: c:\windows\sysvol\staging\domain\NTFRS_*
[2552] 06/19/08 10:54:32 Informational: Opening Writer 'System?State\SYSVOL'
[2552] 06/19/08 10:54:32 Informational: Writer System?State\SYSVOL has no files present to protect in SHADOW::OpenWriter
[2552] 06/19/08 10:54:32 AD:Status FS_EOF_REACHED (0x2000FE0C) calling FS_ReadObj in SystemState::ReadObj:233
[2552] 06/19/08 10:54:32 Informational: Closing Writer 'System?State\SYSVOL'
[2552] 06/19/08 10:54:32 AD:Status FS_EOF_REACHED (0x2000FE0C) calling FS_ReadObj in SystemState::ReadObj:233
[2552] 06/19/08 10:54:32 Component 27389d1d-c2c0-4c1b-a38e9bd9f384ed84 file list:
[2552] 06/19/08 10:54:32 o: c:\windows\sysvol\* /s
[2552] 06/19/08 10:54:32 Component 27389d1d-c2c0-4c1b-a38e9bd9f384ed84 Writer's exclude file list:
[2552] 06/19/08 10:54:32 o: c:\windows\ntfrs\jet\* /s
[2552] 06/19/08 10:54:32 o: C:\WINDOWS\debug\NtFrs\NtFrs*
[2552] 06/19/08 10:54:32 o: c:\windows\sysvol\domain\DO_NOT_REMOVE_NtFrs_PreInstall_Directory\* /s
[2552] 06/19/08 10:54:32 o: c:\windows\sysvol\domain\NtFrs_PreExisting___See_EventLog\* /s
[2552] 06/19/08 10:54:32 o: c:\windows\sysvol\staging\domain\NTFRS_*
[2552] 06/19/08 10:54:32 Informational: Opening Component '27389d1d-c2c0-4c1b-a38e9bd9f384ed84'
[2552] 06/19/08 10:54:32 Generating Component: 27389d1d-c2c0-4c1b-a38e9bd9f384ed84 exclusion list:
[2552] 06/19/08 10:54:32 Adding initial c:\windows\ntfrs\jet\ directory to the backup file list
[2552] 06/19/08 10:54:32 Adding c:\windows\ntfrs\jet\log\ directory to the backup file list
[2552] 06/19/08 10:54:32 Adding c:\windows\ntfrs\jet\log\edb.log to the backup file list
[2552] 06/19/08 10:54:32 Adding c:\windows\ntfrs\jet\log\edb00002.log to the backup file list

 

[porkchopexpress]

Searching for the error code bought up this on the Symantec site, they blame Nlite and provide an explanation they also suggest re-applying the latest SP as a fix and it appears to work. (backup first of course )

We can install Service Packs on most Microsoft Os's without actually uninstalling the already installed ones first ... The procedure I believe is called as "Reapplying the Service pack" rather than reinstalling ...

But to answer your question, Yes .. we can reapply the SP on a service pack installed machine, this is normal behaviour.

Actually as I mentioned on the phone the issue is caused by the NULL file created by nLite while slip-streaming the Service Packs which causes the Shadowcopy backup to fail.

The error in your beremote was as follows:


04/24/06 15:35:30 brUtilenActiveObject Information: Active Object is a File C:\windows\system32\sfc.exe 04/24/06 15:35:30 brUtil::SetupDLE Succesfully set up to read the object 'C:' '\windows\system32\' '' 'c:\windows\system32\'
04/24/06 15:35:30 brUtilenActiveObject Information: Active Object is a File C:\windows\system32\ 04/24/06 15:35:30 brUtilenActiveObject Error: 536935943 Could not find the object c:\windows\system32\ 04/24/06 15:35:30 Status FS_NO_MORE (0x2000FE07) for Component System Files in SHADOW::ReadComponent 04/24/06 15:35:30 Informational: Closing Component 'System Files'

https://forums.symantec.com/syment/board/message?board.id=103&message.id=37952

 

[pinkpanther56]

Yep re-applying the service pack worked even though the server was installed from SP2 media.