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BCMSVu Real Time Text report problem

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entelicon

entelicon

IS-IT--Management
Jul 21, 2006
6
US
I am having a problem with real time text reporting using BCMSVu R2.4 Build 314 and Call Manager 3.1.2. I can run 'mon bcms skill xx' from a SAT terminal and get data on the split. Yet, when I try running the same report from BCMSVu there is no data in the report ... no zero's, nothing. Meanwhile, I can run real time text reports on VDN's and split summaries (roll up of the entire group, not individual split member details).

Can anyone help me on this?
Thanks
 
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Finally found the problem. Change System Parameters Features page 12, "VLidate BCMS/VuStats Login IDs" must equal "y".
 
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