AVAYA SMDR - LIVE CALLER ID LOGGING

[starbuck99]

Hi guys,

Our system: Avaya IP Office 500 V2 Version 10.0

I know I could use the SMDR output + a 3rd company to get the call logs.
But I want a way to see the LIVE incoming calls. A live log of an incoming caller (while the phone is ringing).

Is this possible?? It was possible on the Vantage phone system.

Thanks for the help

-Steph

 

[Pepp77]

ACCS
IPOCC
Xima

| ACSS SME |

 

[starbuck99]

Any 3rd party software I've tried will just show information/logs after the operator has hung up the phone, Pepp77.
I want to see a live log as soon as someone dials our system.

 

[Pepp77]

Live reporting on these (and say Oaks Evolve) show live call information using a CTI Link integration. Anything that relies on SMDR will only ever be after the fact.

| ACSS SME |

 

[Westi]

System status???

Joe W.

FHandw, ACSS (SME)


"This is the end of the world, make sure to buy your T-shirt before it is too late"
Original expression of my daughter

 

[amriddle01]

Think about it, SMDR contains call length, so it only ever comes at hang up, you need to use something other than SMDR based products ;-)

 

[starbuck99]

WESTI

Thank you, that's a good suggestion though I need the live info to be sent to a file so that we could pull it and manipulate it as we see fit, can system status output it's Actice Calls section to a file?

AMRIDDLE01

So basically I need to forget about the SMDR output for what I'm asking.. Any suggestions friend ?

 

[derfloh]

Pepp gave you the correct suggestions.

 

[starbuck99]

DERFLOH

I'm looking for a solution where the Avaya system outputs the live information to a file so that I could manipulate it myself, without using a 3rd party software, like the ones Pepp suggested.

 

[Okkie26]

Try sysmonitor...

 

[derfloh]

IPO is a phone system. If you want live stats and reporting you need a third party application.

You can check Integrated Contact Reporter, but I guess it will not provide all the information you need.

 

[g18c]

CTI Pro License and C++/C# integration can do this, we have written some apps this way. SMDR will only report after the event and duration have occurred.

 

[starbuck99]

OKKIE26

sysmonitor only shows after the fact data, thank you though.

DERFLOH

I understand, but you're never forced to use 3rd party software, we've done this for multiple Avaya outputs and with the Vantage phone system, it can be done. Thanks for the help.

G18C

I'm interested in what you've developed, we really just want the data to be outputted to a file, after that we have the means of manipulating the information ourselves.
Do you have something for us? Something we could buy even.

 

[g18c]

Yes anything is possible, including writing a file to an agents directory on presentation of ring (inbound or outbound) and/or on answer.

What type of data are you looking for and any particular format?

 

[Billxx]

Here is what you are looking for:

Create a new user named DTEDefault , no extension number or anything and enter the following in as a Source Number AT%CCID=5

Save it.

Reboot IP Office and connect your PC to the DTE port on the rear of the IP Office.

Start Hyperterminal or Putty with the settings "38400,8,N,1" and the IPO will output all events to the serial port like this :

CALL: 5.1.1 State=0 Cut=1 Music=0.0 Aend="Line 5" (2.1) Bend="" [] (0.0) CalledNum=123456789()CallingNum=0987654321 () Internal=0 Time=0 AState=0

The Aend is the user dialing a number or a incoming trunk and the Bend is the outgoing trunk or receiving user.

It will be a string of characters with a comma separation between each field.

I hope this helps you.

 

[Westi]

starbuck99 forgive me if I don't understand

You want a live log but not look at the SSA and want it in a file or output that changes with the ongoing calls and being able to manipulate the file but not a third party application.

It sounds more and more ridiculous when I read it so I guess I just don't get the reasoning behind it besides not wanting to spend money but still have all the bells and whistles that are out there for money.


Joe W.

FHandw, ACSS (SME)


"This is the end of the world, make sure to buy your T-shirt before it is too late"
Original expression of my daughter

 

[starbuck99]

WESTI

I forgive you

G18C

Give me a second

BILLXX

I'm trying this now, thank you

 

[janni78]

I don't get it as well but guess a TAPI application would solve it.

"Promoting, selling, recruiting, coursework and thesis posting is forbidden."

I'm guessing the forum rules won't allow you to sell user software to another user but if you have a programmer they should be able to solve this.

"Trying is the first step to failure..." - Homer

 

[starbuck99]

WESTI/JANNI78

The SSA is just for viewing, if it can output the data to a file, our programmers could read the file, manipulate the data and place it in our own software.
This is nothing new, when you run a business you figure things out without paying top dollar.
I do appreciate your input but if it's nothing positive please extract yourself.

P.S I won't be buying anything from any user

 

[Westi]

I hereby extract but wish you good luck

Joe W.

FHandw, ACSS (SME)


"This is the end of the world, make sure to buy your T-shirt before it is too late"
Original expression of my daughter