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Avaya-Modular Messaging find me for 317 numbers

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Not open for further replies.
whitedurai

whitedurai

Technical User
Joined
Jul 6, 2016
Messages
13
Location
US
Hi,

Find me feature of Avaya modular messaging is not working for the external numbers starts with 317. But we are able to dial the same numbers from the desk phones without any issues. MM has been integrated to CM via Audiocodes Mediant 1000 SIP media gateway. 2 T1 trunks have been connected to Audiocodes. From Audiocodes to MM it is SIP trunks. Doesn't looks like a Telco issue as we are able to dial directly. Any other suggestions where i can look?
 
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Find below OHV with SIP trace enabled.



v=0

o=AudiocodesGW 1640097834 1640097521 IN IP4 161.199.11.108

s=Phone-Call

c=IN IP4 16", 4, , ""
07/19/16 14:51:18, "Call Management", 21048, "Information", 27955, "OAVMAILMAS1", "SIP OUT :SIP/2.0 100 Trying

Via: SIP/2.0/TLS 161.199.11.108;branch=z9hG4bKac1640137708;alias

From: "Mike Bullock" <sip:1406@audiocodes.oneamerica.com>;tag=1c1640121076

To: <sip:4111@161.199.11.101;user=phone>

Call-ID: 16401202461972016145115@161.199.11.108

CSeq: 1 INVITE

Server: Modular Messaging

Content-Length: 0



", 4, , ""
07/19/16 14:51:18, "Call Management", 21048, "Information", 27955, "OAVMAILMAS1", "SIP OUT :SIP/2.0 180 Ringing

Via: SIP/2.0/TLS 161.199.11.108;branch=z9hG4bKac1640137708;alias

From: "Mike Bullock" <sip:1406@audiocodes.oneamerica.com>;tag=1c1640121076

To: <sip:4111@161.199.11.101;user=phone>;tag=93255cbfee355349

Call-ID: 16401202461972016145115@161.199.11.108

CSeq: 1 INVITE

Contact: <sip:4111@161.199.11.101:5061;transport=tls>

Supported: 100rel, timer, histinfo

Allow: INVITE, CANCEL, BYE, ACK, PRACK, SUBSCRIBE, NOTIFY, OPTIONS

Server: Modular Messaging

RSeq: 1

Require: 100rel

Content-Length: 0



", 4, , ""
07/19/16 14:51:18, "Call Management", 21048, "Information", 27955, "OAVMAILMAS1", "SIP IN :PRACK sip:4111@161.199.11.101:5061;transport=tls SIP/2.0

Via: SIP/2.0/TLS 161.199.11.108;branch=z9hG4bKac1640534630;alias

Max-Forwards: 70

From: "Mike Bullock" <sip:1406@audiocodes.oneamerica.com>;tag=1c1640121076

To: <sip:4111@161.199.11.101;user=phone>;tag=93255cbfee355349

Call-ID: 16401202461972016145115@161.199.11.108

CSeq: 2 PRACK

Contact: <sip:1406@161.199.11.108:5061;transport=tls>

Supported: em,timer,replaces,path,resource-priority

Allow: REGISTER,OPTIONS,INVITE,ACK,CANCEL,BYE,NOTIFY,PRACK,REFER,INFO,SUBSCRIBE,UPDATE

RAck: 1 1 INVITE

User-Agent: Audiocodes-Sip-Gateway-Mediant 1000/v.5.60A.035.002

Content-Length: 0



", 4, , ""
07/19/16 14:51:18, "Call Management", 21048, "Information", 27955, "OAVMAILMAS1", "SIP OUT :SIP/2.0 200 OK

Via: SIP/2.0/TLS 161.199.11.108;branch=z9hG4bKac1640534630;alias

From: "Mike Bullock" <sip:1406@audiocodes.oneamerica.com>;tag=1c1640121076

To: <sip:4111@161.199.11.101;user=phone>;tag=93255cbfee355349

Call-ID: 16401202461972016145115@161.199.11.108

CSeq: 2 PRACK

Server: Modular Messaging

Content-Length: 0



", 4, , ""
07/19/16 14:51:18, "Call Management", 21048, "Information", 27955, "OAVMAILMAS1", "SIP OUT :SIP/2.0 200 OK

Via: SIP/2.0/TLS 161.199.11.108;branch=z9hG4bKac1640137708;alias

From: "Mike Bullock" <sip:1406@audiocodes.oneamerica.com>;tag=1c1640121076

To: <sip:4111@161.199.11.101;user=phone>;tag=93255cbfee355349

Call-ID: 16401202461972016145115@161.199.11.108

CSeq: 1 INVITE

Contact: <sip:4111@161.199.11.101:5061;transport=tls>

Supported: 100rel, timer, histinfo

Allow: INVITE, CANCEL, BYE, ACK, PRACK, SUBSCRIBE, NOTIFY, OPTIONS

Server: Modular Messaging

Session-Expires: 1800;refresher=uas

Require: timer

Content-Type: application/sdp

Content-Length: 259



v=0

o=- 1 2 IN IP4 161.199.11.101

s=-

c=IN IP4 161.199.11.101

t=0 0

m=audio 7006 RTP/SAVP 0 96

a=rtpmap:0 PCMU/8000

a=rtpmap:96 telephone-event/8000

a=", 4, , ""
07/19/16 14:51:18, "Call Management", 21048, "Information", 27955, "OAVMAILMAS1", "SIP IN :ACK sip:4111@161.199.11.101:5061;transport=tls SIP/2.0

Via: SIP/2.0/TLS 161.199.11.108;branch=z9hG4bKac1642158519;alias

Max-Forwards: 70

From: "Mike Bullock" <sip:1406@audiocodes.oneamerica.com>;tag=1c1640121076

To: <sip:4111@161.199.11.101;user=phone>;tag=93255cbfee355349

Call-ID: 16401202461972016145115@161.199.11.108

CSeq: 1 ACK

Contact: <sip:1406@161.199.11.108:5061;transport=tls>

Supported: em,timer,replaces,path,resource-priority

Allow: REGISTER,OPTIONS,INVITE,ACK,CANCEL,BYE,NOTIFY,PRACK,REFER,INFO,SUBSCRIBE,UPDATE

User-Agent: Audiocodes-Sip-Gateway-Mediant 1000/v.5.60A.035.002

Content-Length: 0



", 4, , ""
07/19/16 14:51:18, "Call Management", 21044, "Information", 0, "OAVMAILMAS1", "Timed out while waiting for DMTF events.", 3, , ""
07/19/16 14:51:18, "Call Management", 21012, "Information", 0, "OAVMAILMAS1", "Cleared DTMF buffer.", 4, , ""
07/19/16 14:51:18, "PBX Integration", 21409, "Information", 0, "OAVMAILMAS1", "Integration data: Extension . Called extension 4111. Calling extension 1406. Call divert 1.", 0, , ""
07/19/16 14:51:18, "TUI", 21204, "Information", 27955, "OAVMAILMAS1", "Direct incoming call from extension 1406.", 4, , ""
07/19/16 14:51:19, "Call Management", 21008, "Information", 0, "OAVMAILMAS1", "Channel on hook.", 2, , ""
07/19/16 14:51:19, "TUI", 21342, "Information", 27949, "OAVMAILMAS1", "Statement 314 was interrupted by a hangup", 2, 6114, ""
07/19/16 14:51:19, "Call Management", 21024, "Information", 27949, "OAVMAILMAS1", "ReleaseCall() was requested.", 2, , ""
07/19/16 14:51:19, "TUI", 21235, "Information", 27949, "OAVMAILMAS1", "Hang up was aborted.", 2, 6114, ""
07/19/16 14:51:19, "Call Management", 21022, "Information", 0, "OAVMAILMAS1", "WaitForCall() was requested.", 0, , ""
07/19/16 14:51:20, "TUI", 21330, "Information", 27955, "OAVMAILMAS1", "Greeting played", 4, , ""
07/19/16 14:51:20, "Call Management", 21044, "Information", 0, "OAVMAILMAS1", "Timed out while waiting for DMTF events.", 4, , ""
07/19/16 14:51:20, "TUI", 21211, "Information", 27955, "OAVMAILMAS1", "Subscriber has requested to log on to mailbox 1406.", 4, 1406, ""
07/19/16 14:51:21, "Call Management", 21010, "Information", 0, "OAVMAILMAS2", "Incoming ring.", 2, , ""
07/19/16 14:51:21, "PBX Integration", 21409, "Information", 0, "OAVMAILMAS2", "Integration data: Extension . Called extension 4111. Calling extension 6114. Call divert 1.", 0, , ""
07/19/16 14:51:21, "Call Management", 21027, "Information", 79361, "OAVMAILMAS2", "Incoming call detected.", 2, , ""
07/19/16 14:51:21, "Call Management", 21030, "Information", 79361, "OAVMAILMAS2", "Call routed.", 2, , ""
07/19/16 14:51:21, "Call Management", 21048, "Information", 79361, "OAVMAILMAS2", "SIP IN :INVITE sip:4111@161.199.11.102;user=phone SIP/2.0

Via: SIP/2.0/TLS 161.199.11.108;branch=z9hG4bKac1690457808;alias

Max-Forwards: 70

From: "Tiffany Butler" <sip:6114@audiocodes.oneamerica.com>;tag=1c1690448985

To: <sip:4111@161.199.11.102;user=phone>

Call-ID: 16904481441972016145118@161.199.11.108

CSeq: 1 INVITE

Contact: <sip:6114@161.199.11.108:5061;transport=tls>

Supported: em,100rel,timer,replaces,path,resource-priority,sdp-anat

Allow: REGISTER,OPTIONS,INVITE,ACK,CANCEL,BYE,NOTIFY,PRACK,REFER,INFO,SUBSCRIBE,UPDATE

User-Agent: Audiocodes-Sip-Gateway-Mediant 1000/v.5.60A.035.002

Content-Type: application/sdp

Content-Length: 449



v=0

o=AudiocodesGW 1690425751 1690425442 IN IP4 161.199.11.108

s=Phone-Call

c=IN IP4 ", 2, , ""
07/19/16 14:51:21, "Call Management", 21048, "Information", 79361, "OAVMAILMAS2", "SIP OUT :SIP/2.0 100 Trying

Via: SIP/2.0/TLS 161.199.11.108;branch=z9hG4bKac1690457808;alias

From: "Tiffany Butler" <sip:6114@audiocodes.oneamerica.com>;tag=1c1690448985

To: <sip:4111@161.199.11.102;user=phone>

Call-ID: 16904481441972016145118@161.199.11.108

CSeq: 1 INVITE

Server: Modular Messaging

Content-Length: 0



", 2, , ""
07/19/16 14:51:21, "Call Management", 21048, "Information", 79361, "OAVMAILMAS2", "SIP OUT :SIP/2.0 180 Ringing

Via: SIP/2.0/TLS 161.199.11.108;branch=z9hG4bKac1690457808;alias

From: "Tiffany Butler" <sip:6114@audiocodes.oneamerica.com>;tag=1c1690448985

To: <sip:4111@161.199.11.102;user=phone>;tag=f59f169668f5ca49

Call-ID: 16904481441972016145118@161.199.11.108

CSeq: 1 INVITE

Contact: <sip:4111@161.199.11.102:5061;transport=tls>

Supported: 100rel, timer, histinfo

Allow: INVITE, CANCEL, BYE, ACK, PRACK, SUBSCRIBE, NOTIFY, OPTIONS

Server: Modular Messaging

RSeq: 1

Require: 100rel

Content-Length: 0



", 2, , ""
07/19/16 14:51:21, "Call Management", 21048, "Information", 79361, "OAVMAILMAS2", "SIP IN :PRACK sip:4111@161.199.11.102:5061;transport=tls SIP/2.0

Via: SIP/2.0/TLS 161.199.11.108;branch=z9hG4bKac1690863840;alias

Max-Forwards: 70

From: "Tiffany Butler" <sip:6114@audiocodes.oneamerica.com>;tag=1c1690448985

To: <sip:4111@161.199.11.102;user=phone>;tag=f59f169668f5ca49

Call-ID: 16904481441972016145118@161.199.11.108

CSeq: 2 PRACK

Contact: <sip:6114@161.199.11.108:5061;transport=tls>

Supported: em,timer,replaces,path,resource-priority

Allow: REGISTER,OPTIONS,INVITE,ACK,CANCEL,BYE,NOTIFY,PRACK,REFER,INFO,SUBSCRIBE,UPDATE

RAck: 1 1 INVITE

User-Agent: Audiocodes-Sip-Gateway-Mediant 1000/v.5.60A.035.002

Content-Length: 0



", 2, , ""
07/19/16 14:51:21, "Call Management", 21048, "Information", 79361, "OAVMAILMAS2", "SIP OUT :SIP/2.0 200 OK

Via: SIP/2.0/TLS 161.199.11.108;branch=z9hG4bKac1690863840;alias

From: "Tiffany Butler" <sip:6114@audiocodes.oneamerica.com>;tag=1c1690448985

To: <sip:4111@161.199.11.102;user=phone>;tag=f59f169668f5ca49

Call-ID: 16904481441972016145118@161.199.11.108

CSeq: 2 PRACK

Server: Modular Messaging

Content-Length: 0



", 2, , ""
07/19/16 14:51:21, "Call Management", 21048, "Information", 79361, "OAVMAILMAS2", "SIP OUT :SIP/2.0 200 OK

Via: SIP/2.0/TLS 161.199.11.108;branch=z9hG4bKac1690457808;alias

From: "Tiffany Butler" <sip:6114@audiocodes.oneamerica.com>;tag=1c1690448985

To: <sip:4111@161.199.11.102;user=phone>;tag=f59f169668f5ca49

Call-ID: 16904481441972016145118@161.199.11.108

CSeq: 1 INVITE

Contact: <sip:4111@161.199.11.102:5061;transport=tls>

Supported: 100rel, timer, histinfo

Allow: INVITE, CANCEL, BYE, ACK, PRACK, SUBSCRIBE, NOTIFY, OPTIONS

Server: Modular Messaging

Session-Expires: 1800;refresher=uas

Require: timer

Content-Type: application/sdp

Content-Length: 259



v=0

o=- 1 2 IN IP4 161.199.11.102

s=-

c=IN IP4 161.199.11.102

t=0 0

m=audio 7002 RTP/SAVP 0 96

a=rtpmap:0 PCMU/8000

a=rtpmap:96 telephone-event/8000

", 2, , ""
07/19/16 14:51:21, "Call Management", 21048, "Information", 79361, "OAVMAILMAS2", "SIP IN :ACK sip:4111@161.199.11.102:5061;transport=tls SIP/2.0

Via: SIP/2.0/TLS 161.199.11.108;branch=z9hG4bKac1692892183;alias

Max-Forwards: 70

From: "Tiffany Butler" <sip:6114@audiocodes.oneamerica.com>;tag=1c1690448985

To: <sip:4111@161.199.11.102;user=phone>;tag=f59f169668f5ca49

Call-ID: 16904481441972016145118@161.199.11.108

CSeq: 1 ACK

Contact: <sip:6114@161.199.11.108:5061;transport=tls>

Supported: em,timer,replaces,path,resource-priority

Allow: REGISTER,OPTIONS,INVITE,ACK,CANCEL,BYE,NOTIFY,PRACK,REFER,INFO,SUBSCRIBE,UPDATE

User-Agent: Audiocodes-Sip-Gateway-Mediant 1000/v.5.60A.035.002

Content-Length: 0



", 2, , ""
07/19/16 14:51:21, "Call Management", 21012, "Information", 0, "OAVMAILMAS2", "Cleared DTMF buffer.", 2, , ""
07/19/16 14:51:21, "PBX Integration", 21409, "Information", 0, "OAVMAILMAS2", "Integration data: Extension . Called extension 4111. Calling extension 6114. Call divert 1.", 0, , ""
07/19/16 14:51:21, "TUI", 21204, "Information", 79361, "OAVMAILMAS2", "Direct incoming call from extension 6114.", 2, , ""
07/19/16 14:51:21, "Call Management", 21044, "Information", 0, "OAVMAILMAS2", "Timed out while waiting for DMTF events.", 1, , ""
07/19/16 14:51:21, "TUI", 21332, "Information", 27955, "OAVMAILMAS1", "Statement 321 was interrupted by a DTMF", 4, 1406, ""
07/19/16 14:51:21, "TUI", 21279, "Information", 27955, "OAVMAILMAS1", "DTMF was received. Key pressed was ' X'.", 4, 1406, ""
07/19/16 14:51:22, "TUI", 21279, "Information", 27955, "OAVMAILMAS1", "DTMF was received. Key pressed was ' X'.", 4, 1406, ""
07/19/16 14:51:22, "TUI", 21279, "Information", 27955, "OAVMAILMAS1", "DTMF was received. Key pressed was ' X'.", 4, 1406, ""
07/19/16 14:51:22, "TUI", 21279, "Information", 27955, "OAVMAILMAS1", "DTMF was received. Key pressed was ' X'.", 4, 1406, ""
07/19/16 14:51:23, "TUI", 21279, "Information", 27955, "OAVMAILMAS1", "DTMF was received. Key pressed was ' X'.", 4, 1406, ""
07/19/16 14:51:23, "TUI", 21327, "Information", 79360, "OAVMAILMAS2", "Statement 2 played", 1, 1678, ""
07/19/16 14:51:23, "TUI", 21330, "Information", 79361, "OAVMAILMAS2", "Greeting played", 2, , ""
07/19/16 14:51:23, "Call Management", 21012, "Information", 0, "OAVMAILMAS1", "Cleared DTMF buffer.", 3, , ""
07/19/16 14:51:23, "TUI", 21279, "Information", 27955, "OAVMAILMAS1", "DTMF was received. Key pressed was ' X'.", 4, 1406, ""
07/19/16 14:51:23, "TUI", 21212, "Information", 27955, "OAVMAILMAS1", "Subscriber has successfully logged on to mailbox 1406.", 4, 1406, ""
07/19/16 14:51:23, "Call Management", 21044, "Information", 0, "OAVMAILMAS2", "Timed out while waiting for DMTF events.", 2, , ""
07/19/16 14:51:23, "TUI", 21211, "Information", 79361, "OAVMAILMAS2", "Subscriber has requested to log on to mailbox 6114.", 2, 6114, ""
07/19/16 14:51:24, "TUI", 21332, "Information", 27955, "OAVMAILMAS1", "Statement 114 was interrupted by a DTMF", 4, 1406, ""
07/19/16 14:51:24, "TUI", 21240, "Information", 27955, "OAVMAILMAS1", "DTMF was received. Key pressed was '1'.", 4, 1406, ""
07/19/16 14:51:25, "TUI", 21332, "Information", 27955, "OAVMAILMAS1", "Statement 116 was interrupted by a DTMF", 4, 1406, ""
07/19/16 14:51:25, "TUI", 21240, "Information", 27955, "OAVMAILMAS1", "DTMF was received. Key pressed was '1'.", 4, 1406, ""
07/19/16 14:51:26, "TUI", 21327, "Information", 27954, "OAVMAILMAS1", "Statement 96 played", 3, 2025, ""
07/19/16 14:51:26, "Call Management", 21044, "Information", 0, "OAVMAILMAS1", "Timed out while waiting for DMTF events.", 4, , ""
07/19/16 14:51:26, "Call Management", 21439, "Information", 0, "OAVMAILMAS2", "MWI request to 'Set' the lamp has been called for extension: 1406 on port 0", 0, , ""
07/19/16 14:51:26, "Call Management", 21048, "Information", 1, "OAVMAILMAS2", "SIP OUT :NOTIFY sip:1406@audiocodes.oneamerica.com SIP/2.0

Max-Forwards: 70

Route: <sip:161.199.11.108:5061;lr;transport=tls>

Via: SIP/2.0/TLS 161.199.11.102;branch=z9hG4bK6c6253cb0be488db

From: "Modular Messaging" <sip:1406@audiocodes.oneamerica.com>;tag=b0851b5da15abe4d

To: sip:1406@audiocodes.oneamerica.com

Call-ID: dc2aeed3af2f344f

CSeq: 1 NOTIFY

User-Agent: Modular Messaging

Contact: <sip:1406@161.199.11.102:5061;transport=tls>

P-Asserted-Identity: sip:1406@audiocodes.oneamerica.com

Subscription-State: active

Event: message-summary

Content-Type: application/simple-message-summary

Content-Length: 78



Messages-Waiting: yes

Message-Account: sip:1406@audiocodes.oneamerica.com



", 24, , ""
07/19/16 14:51:26, "Call Management", 21048, "Information", 1, "OAVMAILMAS2", "SIP IN :SIP/2.0 200 OK

Via: SIP/2.0/TLS 161.199.11.102;branch=z9hG4bK6c6253cb0be488db

From: "Modular Messaging" <sip:1406@audiocodes.oneamerica.com>;tag=b0851b5da15abe4d

To: sip:1406@audiocodes.oneamerica.com;tag=1c1774113543

Call-ID: dc2aeed3af2f344f

CSeq: 1 NOTIFY

Contact: <sip:161.199.11.108:5061;transport=tls>

Supported: em,timer,replaces,path,resource-priority

Allow: REGISTER,OPTIONS,INVITE,ACK,CANCEL,BYE,NOTIFY,PRACK,REFER,INFO,SUBSCRIBE,UPDATE

Server: Audiocodes-Sip-Gateway-Mediant 1000/v.5.60A.035.002

Content-Length: 0



", 24, , ""
07/19/16 14:51:26, "Call Management", 21044, "Information", 0, "OAVMAILMAS1", "Timed out while waiting for DMTF events.", 3, , ""
07/19/16 14:51:26, "Call Management", 21012, "Information", 0, "OAVMAILMAS1", "Cleared DTMF buffer.", 3, , ""
07/19/16 14:51:26, "TUI", 21315, "Information", 27954, "OAVMAILMAS1", "Subscriber Find Me - about to make call to telephone number <913176145694>", 3, 2025, ""
07/19/16 14:51:26, "TUI", 21227, "Information", 27954, "OAVMAILMAS1", "Transfer to extension 913176145694 has been requested.", 3, 2025, ""
07/19/16 14:51:26, "Call Management", 21031, "Information", 27954, "OAVMAILMAS1", "InitiateTransfer() was requested.", 0, , ""
07/19/16 14:51:26, "Call Management", 21021, "Information", 0, "OAVMAILMAS1", "GetCall() was requested.", 0, , ""
07/19/16 14:51:26, "Call Management", 21012, "Information", 0, "OAVMAILMAS1", "Cleared DTMF buffer.", 23, , ""
07/19/16 14:51:26, "Call Management", 21028, "Information", 27956, "OAVMAILMAS1", "Got dial tone for outgoing call.", 0, , ""
07/19/16 14:51:26, "Call Management", 21048, "Information", 27956, "OAVMAILMAS1", "SIP OUT :INVITE sips:913176145694@audiocodes.oneamerica.com;transport=tls SIP/2.0

Max-Forwards: 70

Route: <sips:161.199.11.108;lr;phase=originating;transport=tls>

Via: SIP/2.0/TLS 161.199.11.101;branch=z9hG4bK2eedca54937d644d

From: sips:9733689700@audiocodes.oneamerica.com;tag=566c931e4b1a6e47

To: sips:913176145694@audiocodes.oneamerica.com

Call-ID: 40b898ac42424e4d

CSeq: 1 INVITE

User-Agent: Modular Messaging

Supported: 100rel, timer, histinfo

Allow: INVITE, CANCEL, BYE, ACK, PRACK, SUBSCRIBE, NOTIFY, OPTIONS

Contact: <sips:161.199.11.101;transport=tls>;adjunct-origination=y

Session-Expires: 1800;refresher=uac

Min-SE: 1800

P-Asserted-Identity: sips:9733689700@audiocodes.oneamerica.com

Content-Type: application/sdp

Conten", 23, , ""
07/19/16 14:51:26, "Call Management", 21048, "Information", 27956, "OAVMAILMAS1", "SIP IN :SIP/2.0 100 Trying

Via: SIP/2.0/TLS 161.199.11.101;branch=z9hG4bK2eedca54937d644d

From: sips:9733689700@audiocodes.oneamerica.com;tag=566c931e4b1a6e47

To: sips:913176145694@audiocodes.oneamerica.com;tag=1c1776182689

Call-ID: 40b898ac42424e4d

CSeq: 1 INVITE

Supported: em,timer,replaces,path,resource-priority

Allow: REGISTER,OPTIONS,INVITE,ACK,CANCEL,BYE,NOTIFY,PRACK,REFER,INFO,SUBSCRIBE,UPDATE

Server: Audiocodes-Sip-Gateway-Mediant 1000/v.5.60A.035.002

Content-Length: 0



", 23, , ""
07/19/16 14:51:27, "TUI", 21327, "Information", 27955, "OAVMAILMAS1", "Statement 295 played", 4, 1406, ""
07/19/16 14:51:27, "TUI", 21048, "Information", 27956, "OAVMAILMAS1", "SIP IN :SIP/2.0 500 Server Internal Error

Via: SIP/2.0/TLS 161.199.11.101;branch=z9hG4bK2eedca54937d644d

From: sips:9733689700@audiocodes.oneamerica.com;tag=566c931e4b1a6e47

To: sips:913176145694@audiocodes.oneamerica.com;tag=1c1776182689

Call-ID: 40b898ac42424e4d

CSeq: 1 INVITE

Supported: em,timer,replaces,path,resource-priority

Allow: REGISTER,OPTIONS,INVITE,ACK,CANCEL,BYE,NOTIFY,PRACK,REFER,INFO,SUBSCRIBE,UPDATE

Server: Audiocodes-Sip-Gateway-Mediant 1000/v.5.60A.035.002

Reason: Q.850 ;cause=127

Content-Length: 0



", 23, , ""
07/19/16 14:51:27, "TUI", 21048, "Information", 27956, "OAVMAILMAS1", "SIP OUT :ACK sips:913176145694@audiocodes.oneamerica.com;transport=tls SIP/2.0

Via: SIP/2.0/TLS 161.199.11.101;branch=z9hG4bK2eedca54937d644d

Max-Forwards: 70

Route: <sips:161.199.11.108;lr;phase=originating;transport=tls>

From: sips:9733689700@audiocodes.oneamerica.com;tag=566c931e4b1a6e47

To: sips:913176145694@audiocodes.oneamerica.com;tag=1c1776182689

Call-ID: 40b898ac42424e4d

CSeq: 1 ACK

User-Agent: Modular Messaging

Content-Length: 0



", 23, , ""
07/19/16 14:51:27, "Call Management", 21033, "Information", 27954, "OAVMAILMAS1", "ReconnectCall() was requested.", 0, , ""
07/19/16 14:51:27, "TUI", 21327, "Information", 79360, "OAVMAILMAS2", "Statement 203 played", 1, 1678, ""
07/19/16 14:51:27, "Call Management", 21044, "Information", 0, "OAVMAILMAS1", "Timed out while waiting for DMTF events.", 4, , ""
07/19/16 14:51:28, "Call Management", 21044, "Information", 0, "OAVMAILMAS1", "Timed out while waiting for DMTF events.", 4, , ""
07/19/16 14:51:28, "Call Management", 21044, "Information", 0, "OAVMAILMAS1", "Timed out while waiting for DMTF events.", 4, , ""
07/19/16 14:51:28, "Call Management", 21008, "Information", 0, "OAVMAILMAS1", "Channel on hook.", 23, , ""
07/19/16 14:51:28, "Call Management", 21012, "Information", 0, "OAVMAILMAS1", "Cleared DTMF buffer.", 23, , ""
07/19/16 14:51:28, "Call Management", 21048, "Information", 27954, "OAVMAILMAS1", "SIP OUT :INVITE sip:9733689700@161.199.11.108:5061;transport=tls SIP/2.0

Max-Forwards: 70

Via: SIP/2.0/TLS 161.199.11.101;branch=z9hG4bKd85431f968ed14d9

From: <sip:4111@161.199.11.101;user=phone>;tag=574194388ca134c8

To: sip:9733689700@audiocodes.oneamerica.com;tag=1c1457386810

Call-ID: 1457385985197201614514@161.199.11.108

CSeq: 1 INVITE

User-Agent: Modular Messaging

Supported: 100rel, timer, histinfo

Allow: INVITE, CANCEL, BYE, ACK, PRACK, SUBSCRIBE, NOTIFY, OPTIONS

Contact: <sip:4111@161.199.11.101:5061;transport=tls>

Session-Expires: 1800;refresher=uac

Min-SE: 1800

Content-Type: application/sdp

Content-Length: 259



v=0

o=- 1 3 IN IP4 161.199.11.101

s=-

c=IN IP4 161.199.11.101

t=0 0

m=audio 7004 RTP/SAVP 0 96

a=r", 3, , ""
07/19/16 14:51:28, "TUI", 21320, "Information", 27954, "OAVMAILMAS1", "Subscriber Find Me - call failed due to Ring No Answer condition to telephone number <913176145694>", 3, 2025, ""
07/19/16 14:51:28, "TUI", 21048, "Information", 27954, "OAVMAILMAS1", "SIP IN :SIP/2.0 200 OK

Via: SIP/2.0/TLS 161.199.11.101;branch=z9hG4bKd85431f968ed14d9

From: <sip:4111@161.199.11.101;user=phone>;tag=574194388ca134c8

To: <sip:9733689700@audiocodes.oneamerica.com>;tag=1c1457386810

Call-ID: 1457385985197201614514@161.199.11.108

CSeq: 1 INVITE

Contact: <sip:9733689700@161.199.11.108:5061;transport=tls>

Supported: em,replaces,path,resource-priority

Allow: REGISTER,OPTIONS,INVITE,ACK,CANCEL,BYE,NOTIFY,PRACK,REFER,INFO,SUBSCRIBE,UPDATE

Require: timer

Session-Expires: 1800;refresher=uac

Min-SE: 1800

Server: Audiocodes-Sip-Gateway-Mediant 1000/v.5.60A.035.002

Content-Type: application/sdp

Content-Length: 367



v=0

o=AudiocodesGW 1457363416 1457363104 IN IP4 161.199.11.108

s=Phone-Call

c=IN IP4", 3, , ""
07/19/16 14:51:28, "TUI", 21048, "Information", 27954, "OAVMAILMAS1", "SIP OUT :ACK sip:9733689700@161.199.11.108:5061;transport=tls SIP/2.0

Max-Forwards: 70

Via: SIP/2.0/TLS 161.199.11.101;branch=z9hG4bKf56d8029b3eb8849

From: <sip:4111@161.199.11.101;user=phone>;tag=574194388ca134c8

To: <sip:9733689700@audiocodes.oneamerica.com>;tag=1c1457386810

Call-ID: 1457385985197201614514@161.199.11.108

CSeq: 1 ACK

User-Agent: Modular Messaging

Content-Length: 0
 
Upvote 0 Downvote
as you can see that it shows a ring no answer but that is 2 seconds after it dialed the call. I would do one with a number you know works and then also pull the trace from the sudiocodes

Ken Means

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)
 
Upvote 0 Downvote
Did the testing with working number 3172429029. traces below.

07/19/16 15:20:43, "TUI", 21327, "Information", 79445, "OAVMAILMAS2", "Statement 96 played", 1, 2025, ""
07/19/16 15:20:43, "Call Management", 21044, "Information", 0, "OAVMAILMAS2", "Timed out while waiting for DMTF events.", 1, , ""
07/19/16 15:20:43, "Call Management", 21012, "Information", 0, "OAVMAILMAS2", "Cleared DTMF buffer.", 1, , ""
07/19/16 15:20:43, "TUI", 21315, "Information", 79445, "OAVMAILMAS2", "Subscriber Find Me - about to make call to telephone number <913172429029>", 1, 2025, ""
07/19/16 15:20:43, "TUI", 21227, "Information", 79445, "OAVMAILMAS2", "Transfer to extension 913172429029 has been requested.", 1, 2025, ""
07/19/16 15:20:43, "Call Management", 21031, "Information", 79445, "OAVMAILMAS2", "InitiateTransfer() was requested.", 0, , ""
07/19/16 15:20:43, "Call Management", 21021, "Information", 0, "OAVMAILMAS2", "GetCall() was requested.", 0, , ""
07/19/16 15:20:43, "Call Management", 21012, "Information", 0, "OAVMAILMAS2", "Cleared DTMF buffer.", 23, , ""
07/19/16 15:20:43, "Call Management", 21028, "Information", 79447, "OAVMAILMAS2", "Got dial tone for outgoing call.", 0, , ""
07/19/16 15:20:43, "Call Management", 21048, "Information", 79447, "OAVMAILMAS2", "SIP OUT :INVITE sips:913172429029@audiocodes.oneamerica.com;transport=tls SIP/2.0

Max-Forwards: 70

Route: <sips:161.199.11.108;lr;phase=originating;transport=tls>

Via: SIP/2.0/TLS 161.199.11.102;branch=z9hG4bKf4531b493e9c764c

From: sips:9733689700@audiocodes.oneamerica.com;tag=fac3cc7c50b41a49

To: sips:913172429029@audiocodes.oneamerica.com

Call-ID: 2994b31f46855843

CSeq: 1 INVITE

User-Agent: Modular Messaging

Supported: 100rel, timer, histinfo

Allow: INVITE, CANCEL, BYE, ACK, PRACK, SUBSCRIBE, NOTIFY, OPTIONS

Contact: <sips:161.199.11.102;transport=tls>;adjunct-origination=y

Session-Expires: 1800;refresher=uac

Min-SE: 1800

P-Asserted-Identity: sips:9733689700@audiocodes.oneamerica.com

Content-Type: application/sdp

Conten", 23, , ""
07/19/16 15:20:43, "Call Management", 21048, "Information", 79447, "OAVMAILMAS2", "SIP IN :SIP/2.0 100 Trying

Via: SIP/2.0/TLS 161.199.11.102;branch=z9hG4bKf4531b493e9c764c

From: sips:9733689700@audiocodes.oneamerica.com;tag=fac3cc7c50b41a49

To: sips:913172429029@audiocodes.oneamerica.com;tag=1c709970756

Call-ID: 2994b31f46855843

CSeq: 1 INVITE

Supported: em,timer,replaces,path,resource-priority

Allow: REGISTER,OPTIONS,INVITE,ACK,CANCEL,BYE,NOTIFY,PRACK,REFER,INFO,SUBSCRIBE,UPDATE

Server: Audiocodes-Sip-Gateway-Mediant 1000/v.5.60A.035.002

Content-Length: 0



", 23, , ""
07/19/16 15:20:43, "Call Management", 21439, "Information", 0, "OAVMAILMAS2", "MWI request to 'Set' the lamp has been called for extension: 1260 on port 0", 0, , ""
07/19/16 15:20:43, "Call Management", 21048, "Information", 1, "OAVMAILMAS2", "SIP OUT :NOTIFY sip:1260@audiocodes.oneamerica.com SIP/2.0

Max-Forwards: 70

Route: <sip:161.199.11.108:5061;lr;transport=tls>

Via: SIP/2.0/TLS 161.199.11.102;branch=z9hG4bKfe9b61c74ec6c478

From: "Modular Messaging" <sip:1260@audiocodes.oneamerica.com>;tag=8f1854ea183c94cb

To: sip:1260@audiocodes.oneamerica.com

Call-ID: 9b928d5a2685d344

CSeq: 1 NOTIFY

User-Agent: Modular Messaging

Contact: <sip:1260@161.199.11.102:5061;transport=tls>

P-Asserted-Identity: sip:1260@audiocodes.oneamerica.com

Subscription-State: active

Event: message-summary

Content-Type: application/simple-message-summary

Content-Length: 78



Messages-Waiting: yes

Message-Account: sip:1260@audiocodes.oneamerica.com



", 24, , ""
07/19/16 15:20:43, "Call Management", 21048, "Information", 1, "OAVMAILMAS2", "SIP IN :SIP/2.0 200 OK

Via: SIP/2.0/TLS 161.199.11.102;branch=z9hG4bKfe9b61c74ec6c478

From: "Modular Messaging" <sip:1260@audiocodes.oneamerica.com>;tag=8f1854ea183c94cb

To: sip:1260@audiocodes.oneamerica.com;tag=1c711614068

Call-ID: 9b928d5a2685d344

CSeq: 1 NOTIFY

Contact: <sip:161.199.11.108:5061;transport=tls>

Supported: em,timer,replaces,path,resource-priority

Allow: REGISTER,OPTIONS,INVITE,ACK,CANCEL,BYE,NOTIFY,PRACK,REFER,INFO,SUBSCRIBE,UPDATE

Server: Audiocodes-Sip-Gateway-Mediant 1000/v.5.60A.035.002

Content-Length: 0



", 24, , ""
07/19/16 15:20:44, "TUI", 21330, "Information", 79446, "OAVMAILMAS2", "Greeting played", 3, 4454, ""
07/19/16 15:20:45, "TUI", 21327, "Information", 28035, "OAVMAILMAS1", "Statement 42 played", 3, 1770, ""
07/19/16 15:20:45, "TUI", 21048, "Information", 79447, "OAVMAILMAS2", "SIP IN :SIP/2.0 183 Session Progress

Via: SIP/2.0/TLS 161.199.11.102;branch=z9hG4bKf4531b493e9c764c

From: sips:9733689700@audiocodes.oneamerica.com;tag=fac3cc7c50b41a49

To: sips:913172429029@audiocodes.oneamerica.com;tag=1c709970756

Call-ID: 2994b31f46855843

CSeq: 1 INVITE

Contact: <sips:4111@161.199.11.108:5061;transport=tls>

Supported: em,timer,replaces,path,resource-priority

Allow: REGISTER,OPTIONS,INVITE,ACK,CANCEL,BYE,NOTIFY,PRACK,REFER,INFO,SUBSCRIBE,UPDATE

Require: 100rel

RSeq: 1

Server: Audiocodes-Sip-Gateway-Mediant 1000/v.5.60A.035.002

Content-Length: 0



", 23, , ""
07/19/16 15:20:45, "TUI", 21048, "Information", 79447, "OAVMAILMAS2", "SIP OUT :PRACK sips:4111@161.199.11.108:5061;transport=tls SIP/2.0

Max-Forwards: 70

Via: SIP/2.0/TLS 161.199.11.102;branch=z9hG4bK1b577d103988164f

From: sips:9733689700@audiocodes.oneamerica.com;tag=fac3cc7c50b41a49

To: sips:913172429029@audiocodes.oneamerica.com;tag=1c709970756

Call-ID: 2994b31f46855843

CSeq: 2 PRACK

User-Agent: Modular Messaging

RAck: 1 1 INVITE

Content-Length: 0



", 23, , ""
07/19/16 15:20:45, "TUI", 21048, "Information", 79447, "OAVMAILMAS2", "SIP IN :SIP/2.0 200 OK

Via: SIP/2.0/TLS 161.199.11.102;branch=z9hG4bK1b577d103988164f

From: sips:9733689700@audiocodes.oneamerica.com;tag=fac3cc7c50b41a49

To: sips:913172429029@audiocodes.oneamerica.com;tag=1c709970756

Call-ID: 2994b31f46855843

CSeq: 2 PRACK

Contact: <sips:4111@161.199.11.108:5061;transport=tls>

Supported: em,timer,replaces,path,resource-priority

Allow: REGISTER,OPTIONS,INVITE,ACK,CANCEL,BYE,NOTIFY,PRACK,REFER,INFO,SUBSCRIBE,UPDATE

Server: Audiocodes-Sip-Gateway-Mediant 1000/v.5.60A.035.002

Content-Length: 0



", 23, , ""
07/19/16 15:20:46, "Call Management", 21044, "Information", 0, "OAVMAILMAS1", "Timed out while waiting for DMTF events.", 3, , ""
07/19/16 15:20:47, "TUI", 21327, "Information", 79446, "OAVMAILMAS2", "Statement 375 played", 3, 4454, ""
07/19/16 15:20:47, "TUI", 21327, "Information", 28035, "OAVMAILMAS1", "Statement 4 played", 3, 1770, ""
07/19/16 15:20:48, "Call Management", 21044, "Information", 0, "OAVMAILMAS2", "Timed out while waiting for DMTF events.", 3, , ""
07/19/16 15:20:50, "TUI", 21327, "Information", 79446, "OAVMAILMAS2", "Statement 4 played", 3, 4454, ""
07/19/16 15:20:50, "Call Management", 21010, "Information", 0, "OAVMAILMAS2", "Incoming ring.", 4, , ""
07/19/16 15:20:50, "PBX Integration", 21409, "Information", 0, "OAVMAILMAS2", "Integration data: Extension . Called extension 7001. Calling extension 3172697750. Call divert 2.", 0, , ""
07/19/16 15:20:50, "Call Management", 21027, "Information", 79448, "OAVMAILMAS2", "Incoming call detected.", 4, , ""
07/19/16 15:20:50, "Call Management", 21030, "Information", 79448, "OAVMAILMAS2", "Call routed.", 4, , ""
07/19/16 15:20:50, "Call Management", 21048, "Information", 79448, "OAVMAILMAS2", "SIP IN :INVITE sip:4111@161.199.11.102;user=phone SIP/2.0

Via: SIP/2.0/TLS 161.199.11.108;branch=z9hG4bKac818936627;alias

Max-Forwards: 70

From: <sip:3172697750@audiocodes.oneamerica.com>;tag=1c818927756

To: <sip:4111@161.199.11.102;user=phone>

Call-ID: 8189269041972016152047@161.199.11.108

CSeq: 1 INVITE

Contact: <sip:3172697750@161.199.11.108:5061;transport=tls>

Supported: em,100rel,timer,replaces,path,resource-priority,sdp-anat

Allow: REGISTER,OPTIONS,INVITE,ACK,CANCEL,BYE,NOTIFY,PRACK,REFER,INFO,SUBSCRIBE,UPDATE

Diversion: <tel:7001>;reason=no-answer;counter=1;screen=no;privacy=off

User-Agent: Audiocodes-Sip-Gateway-Mediant 1000/v.5.60A.035.002

Content-Type: application/sdp

Content-Length: 447
 
Upvote 0 Downvote
did you pull the logs from the audiocodes?

Ken Means

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)
 
Upvote 0 Downvote
It has been taken from MAS operation history viewer.
 
Upvote 0 Downvote
Yes I know that the logs you posted are but wondered if you looked at the AC unit logs that seems to be where the issue may be

Ken Means

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)
 
Upvote 0 Downvote
Hi Everybody,

MST traces have been taken in CM and found that the call is been rejected by Telco. Getting Telco to analyze the same.
 
Upvote 0 Downvote
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