AVAYA 412 CRASHES 8

[pjj06]

Can someone please help me, I have an Avaya 412 that keeps crashing; I get the following Alarms:


3014mS PRN: +++ START OF ALARM LOG DUMP +++
3015mS PRN: ALARM: 23/01/2008 20:05:08 IP 412 3.0(44) <Floating Point Unavailable Exception> CRIT RAISED addr=00000000 d=5 pc=00000000 008c9f0c 0098064c 00980c6c 009800fc 009801b8
3015mS PRN: ALARM: 24/01/2008 11:15:13 IP 412 3.0(44) <TLB Data Load Error> CRIT RAISED addr=cc376c13 d=5 pc=008c9578 00982014 008c97bc 00982078 00982898 00982bec
3015mS PRN: ALARM: 24/01/2008 14:25:08 IP 412 3.0(44) <TLB Data Load Error> CRIT RAISED addr=cc376c33 d=5 pc=008c9578 00982014 008c97bc 00982078 00982ab0 00982b74
3015mS PRN: ALARM: 24/01/2008 13:24:01 IP 412 3.0(44) <TLB Data Load Error> CRIT RAISED addr=cc376c33 d=5 pc=008c9578 00982014 008c97bc 00982078 00982ab0 00982b74
3015mS PRN: +++ END OF ALARM LOG DUMP +++
3930mS CMExtnRxP: v=104



What does it mean?

Thanks in advance

Paul

 

[tlpeter]

That is hard to tell but i thing your config is corrupt or gone

Read this and if you do not understand let a tech do this !!!!!

http://www.tek-tips.com/faqs.cfm?fid=6158

ACA - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[pjj06]

tlpeter,

I've got the following situation: 412 in Bologna, 412 in SIB, 406 in Imola, 406 in Medicina, 406 in Vicenza, 406 in Parma, 406 in Milano, 403 in Udine and two 406's in Moscow everthing worked fine via VPN until about 3 weeks ago, suddenly two of my unit lost all thier configuration (but I got my backup )) but the main unit in Bologna started to lose some of it's configuration and it goes into crash about 4 to 5 times a day, I replaced the unit with another one but it still crashes ( WHY?

The 412 Unit should be able to handle 360 extentions (is that local) or does it take into consideration the sum of each site even if they have thier own unit and they are connected to each other via VPN

Thanks in advance

Paul

 

[tlpeter]

Are they connected with SCN or only with iproutes and dialing internaly goes by shortcode ?
How many user are there in total ? (if SCN)

It sounds like the ipoffice looses it's config because of to many user in a SCN
But it can be a lot more then that
Who does administrate those ipoffice's ?
Is it always done by the same person ?
Is there something change in the last couple of weeks ?



ACA - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[pjj06]

tlpeter

I've Mapped the Network then I created a Virtual Line and then I created a short code, as I use my firewalls (Linux) to create the VPN and Microsoft W2003 Std Ed as a DHCP Server, I disactivated the RIP on all the units.

All the units, firewalls and servers are maneged by me, but not the PC's

Paul

 

[kwing112000]

It sounds like a memory issue. maybe too big of a config or something.

 

[tlpeter]

That is why i asked if it is a SCN
Paul take a look at your iplines, voip settings and see if voice networking is checked !!!

ACA - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[pjj06]

Okay I'll try that and get back to you tomorrow, thanks for your help.

Paul

 

[ProviderReborn]

This sounds like a classic meshed topology symptom or indeed mutiple VM's in an SCN.

Your IP Lines are they acting as star topology?
IP Routes according to Avaya are allowed to be meshed

ACA - IP Office Implement
ACA - IP Telephony
CCENT - Cisco ICND1
CCNA - Working towards.

 

[intrigrant]

Do you have the systems on 3.0?
If so then i advise to upgrade to 4.0 or 4.1 as the 3.0 version have some serious problems with SCN as you may have noticed.

NIHIL NOVI SUB SOLE

 

[Bas1234]

Have a look here;

http://www.tek-tips.com/viewthread.cfm?qid=1440991&page=1

greetzzz....Bas

___________________________________________
It works! Now if only I could remember what I did...
___________________________________________

 

[pjj06]

First of all, thank you very much for all the replies.

I've removed some off my connections via VPN, that means that I've redirected them via Telecom (it's not free anymore) and it seems to be working, but I'll wait until Monday before jumping with joy. This means that it could be a SCN, version or memory problem.

SCN seems to be okay. Most of my units have 3.0(44) and 2 of them have 4.0(5), therefore it could be a version problem, I would appriciate it if someone could tell me how to upgrade them without crashing all my units (because last time I tried, I discovered that need to go from example 1 to 3 then to 6 otherwise it crashes).

As far as the memory, my config.cfg file is 91kb


I'm going to try and upgrade the units, so I'll reduce the problems to memory or SCN.

Thank in advance

paul

 

[tlpeter]

Paul how many phones are there in total (all sites)
In a SCN there can be a difference in software versions but not that much
If there are sites on 4.0 then you should not be lower then 3.2
I you are going to upgrade then read the tech bulletin that belongs to it, this is very very very important
Be sure that you always have a backup


ACA - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[pjj06]

Peter I have the following:

Bologna 412 3.0.44 Users 214 VMPRO
Mirax 401NG 4.0.5 Users 28 VMPRO VM Does not work
Mosca 406 3.0.44 Users 54 VMPRO
Milano 406 3.0.44 Users 48 VMPRO
Udine 401NG 3.0.44 Users 17 VMPRO VM Does not work
Parma 403 3.0.44 Users 19 VMPRO
SIB 412 3.0.44 Users 40 VMPRO
Imola 406 4.0.5 Users 23 VMPRO
Medicina 403 3.0.44 Users 49 VMPRO
Sisclia 401NG 2.0.5 Users 16
Oristano 403 3.0.44 Users 5 VMPRO

TOTAL 513

Not Bad

Yet again thanks for your help

Paul

 

[intrigrant]

You have all these site's in one SCn?
I am not afraid about the number of sites, neither the number of users but the differences of version numbers and all those Voice Managers, that is most likely the problem.

NIHIL NOVI SUB SOLE

 

[sizbut]

I hope some of that was a mistype. Having a 2.0 in an SCN with a 4.0 wishful thinking.

The maximum number of users is 500 so you've exceeded that limit. In some SCN's you might get away with that but not when there are Small Office Editions present (the system has to hold its own config plus a copy of user details of all the users on the other switches, which can push some SOE's into rebooting).

Maximum one central Voicemail Pro.

None of that explains the 412 problem but it will cause you hassle if you try to get Avaya's help.

 

[Escorthosis]

I hope pjj06 has IP-trunking (and thus calling internally via shortcodes) for SCN.
If you're not: do something about your configuration. You won't get any support from Avaya or a BP.
Can you confirm that 'voice networking' (meaning SCN instead of IP-trunking) is ticked under your IP-lines?

 

[pjj06]

As I already have the VPN between all my sites, I only used the virtual lines (Using the IP Route Form and not the Logical LAN) to speak with our office in Russia (Moscow and Mirax) it all worked fine/perfectly, then I tried to connect all our offices together, but I started to have problems, so I removed all my virtual lines apart from Russia I even replaced the 412 Unit in our Head office, but it still crashes (It has improved, because it crashes ever 36 hours instead of every 2 or 3). What does seem strange is that it crashes when there isn't anyone in the office ( and I have to get in my car and drive 1 hour to get to my office and remove the plug for about 30 sec.

Why do the unit exchange all thier information with each other, in my opinion they should only exchange information when someone calls from another site and just the information necessary for that conversation.

Yet again thanks to all of you for your help

Paul

 

[pjj06]

In order to crate a virtual line I did the following:

1/. Created an IP Route using the IP Route Form
2/. Created a IP LINE (Example 43 - VoIP Gateway 10.0.250.250)
3/. Short Code 43N 43N and Line 43

Thats it.

As far as Voice mail Pro, I have one in each site because at the begining I kept/treated each site as a seperate location.

 

[Escorthosis]

There you have it. You don't use SCN! (as long as 'voicenetworking' is not ticked)

So you are using ip-trunking with access to all other sites using shortcodes.
There should not be an problem using different sites with different softwarelevels on IP-trunking. Even all your separate VMPro's are allowed in this configuration!

I think you would be better off upgrading your trouble site to 4.1 as the 412 supports this.
It has (hopefully) solved 2 cases of spontanous rebooting IP412's.