Have customer with 12 centrex lines. I'm looking for some type of unit to automatically dial the required digit to make an outside call immediately after going off hook. The telephone system cant be programmed to do this, and the people using it cant get used to dialing the "9" before making a call.
Tek-Tips is the largest IT community on the Internet today!
Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!
-
Congratulations Chriss Miller on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!
Automatic dialing of centrex digit 3
- Thread starter toolman18
- Start date
-
1
- #2
Tell your users there is such a device, and it is free: Their index finger.
All kidding aside, I am not sure how to go about that. Wouldn't a device like that eliminate the ability to make "internal" calls within the centrex environment? How would the device know the user wanted to make an outside call vs. an internal call. I can only imagine anything like that would still require some form of human interaction when the decision to go outside is made, thus the 9.
Good luck with that one,
Scott M.
All kidding aside, I am not sure how to go about that. Wouldn't a device like that eliminate the ability to make "internal" calls within the centrex environment? How would the device know the user wanted to make an outside call vs. an internal call. I can only imagine anything like that would still require some form of human interaction when the decision to go outside is made, thus the 9.
Good luck with that one,
Scott M.
-
2
- #3
check out mike sandman, he sells a small auto dialer that will dial a digit when the phone goes off hook .
page 91
I have used it for this application
( Scott M I have had other customers use their index finger when I quoted the price to do this
)
page 91
I have used it for this application
( Scott M I have had other customers use their index finger when I quoted the price to do this
)srmega is correct. If you added a 9 to all calls you would lose the ability to dial intra-cnetrex calls.
Yes, you could dial all 7 (or 10) digits, but that is a lot of extra dialing to avoid dialing none.
But even more importantly, 7 digit calls will be treated as local calls and you will be charged for them.
Stall for a few months and they'll get used to it. Before long they'll be dialing 9 at home!
Yes, you could dial all 7 (or 10) digits, but that is a lot of extra dialing to avoid dialing none.
But even more importantly, 7 digit calls will be treated as local calls and you will be charged for them.
Stall for a few months and they'll get used to it. Before long they'll be dialing 9 at home!
- Thread starter
- #6
Thank's skip555, good link. Costly but effective. $600 plus labor maybe some of the older employees will get used to dialing the "9" after I run this by the purchasing manager. All of the stations are set to grab a trunk first other than intercom so I don't see a problem there. Thank,s again skip.
TouchToneTommy
Vendor
SmarT-1 dialers off of eBay, if you're adventurous
i would call the provider, any centex off can be programed to auto insert that 9, usually a one time service charge. i've had to add that to a dms-100 and it's done with pre-translation. translate all 1st digits to 9 plus the dialed number.. if my 1st digit is 1 i send 91, 2/92 ect.. that translator is used for auto dial staions.. airports etc, you'll see courtsey phones with a menu, press 1 for a rental car 2 for a limo service 3 for a hotel etc.. the translator drops allowing additional digits for menus in that case..
john poole
bellsouth business
columbia,sc
john poole
bellsouth business
columbia,sc
TouchToneTommy
Vendor
In SBC land, it is called "assume 9", and simply makes you dial "#" before any internal extension numbers to differentiate from direct dials. Oh, and the "vertical service codes" usually change from #xx to *xx (like #72 for call forward to *72 instead)
So will the users be any happier dialign # for internal numbers?
Or will they end up dialing 7 digits and getting billed for intra-Centrex usuage.
Seems to me there is no technical solution. The user's will learn within a few weeks
(Hey, these geniuses will even be able to put on their resumes that they know how to "place an outisde call from an office telephone system")
I am all for serving the user, but this is the most absurd thing I have heard.
Just MHO
good luck
Or will they end up dialing 7 digits and getting billed for intra-Centrex usuage.
Seems to me there is no technical solution. The user's will learn within a few weeks
(Hey, these geniuses will even be able to put on their resumes that they know how to "place an outisde call from an office telephone system")
I am all for serving the user, but this is the most absurd thing I have heard.
Just MHO
good luck
well it depends on your perspective , all my customers who have centrex dial no intra-centrex numbers . thats what they key sytem I sold them is for.
the telco gives them a better price on rotary lines with centrex so they buy it and dont like dialing nine and ask for a solution ,which I provide.
(I had one cusomer with two direct dial , 3 dial nine and one dial 8 line's )
If I had to guess, I'd say that Toolman18's customer is a single-site, using centrex as a feature package instead of the intercom capability. However, I agree with most here that the best trouble-free solution is to weather the storm and wait for users to become accustomed. If you need some electronic solution, an old long distance dialer is probably the cheapest solution - but may interfere with using other centrex functions. Another benefit of dialers - they make swell lightning protectors...
Good luck!
Mike
Good luck!
Mike
if the cutomer wants it and is willing to pay for it whats the big deal ?
I think we are seeing the diffrence in attitude here of say me who if the cutomer goes elsewhere then I dont eat
vs
those who are employees of large corp and the paycheck will be there evan is the customer goes downn the road.
rule one The customer is always right
rule two see rule one
my job is to give the csutomer what he wants , I may (and do ) make other suggestions . but if he asks I do everyting possible to deliver what he wants .
and on a personell note I find dialing 9 to be a PITA
I think we are seeing the diffrence in attitude here of say me who if the cutomer goes elsewhere then I dont eat
vs
those who are employees of large corp and the paycheck will be there evan is the customer goes downn the road.
rule one The customer is always right
rule two see rule one
my job is to give the csutomer what he wants , I may (and do ) make other suggestions . but if he asks I do everyting possible to deliver what he wants .
and on a personell note I find dialing 9 to be a PITA
How about the third option of the customer cannot go anywhere, because you and the end user work for the same company, and it is your job to support them?
The point I am trying to make is that sometimes it can be, and should be, our job to figure out what the customer is trying to acomplish, and provide them the best solution. This does not always equate to what they asked for. I have had several instances where an end user has come to me with a request, and after much discussion, realized there is a better way to provide what they want. Many times these are people much higher on the org chart than I am (so I can and do run the risk of not eating if they are unhappy).
I agree that the customer is always right, but sometimes they are right with the wrong solution.
Only my $.02, and probably not worth even that.
Scott M.
The point I am trying to make is that sometimes it can be, and should be, our job to figure out what the customer is trying to acomplish, and provide them the best solution. This does not always equate to what they asked for. I have had several instances where an end user has come to me with a request, and after much discussion, realized there is a better way to provide what they want. Many times these are people much higher on the org chart than I am (so I can and do run the risk of not eating if they are unhappy).
I agree that the customer is always right, but sometimes they are right with the wrong solution.
Only my $.02, and probably not worth even that.
Scott M.
you know what i've done in the past when i have older
analog stuff it just so happens that I have many clients
that have centrex in a 10 digit dailing area code so what i do
is give them a soft keys one called local and one called LD
local looks like 99xxxp press button then dial last 7 digits ld look like 99p press button dial 1 plus the number.
transfer to cell phone looks like 9f9xxxxxxxxxx announce
hang up and the live with that the cool thing is that first 9 or TAC that is dialedforces calls out on specific
trunk group!!
analog stuff it just so happens that I have many clients
that have centrex in a 10 digit dailing area code so what i do
is give them a soft keys one called local and one called LD
local looks like 99xxxp press button then dial last 7 digits ld look like 99p press button dial 1 plus the number.
transfer to cell phone looks like 9f9xxxxxxxxxx announce
hang up and the live with that the cool thing is that first 9 or TAC that is dialedforces calls out on specific
trunk group!!
- Status
Similar threads
- Locked
- Question