Auto Record displaying on Call Record button 1

[gknight1]

Did i just notice this, or was this a change in R5. I have contact store and when i auto record a conversation it lights up my record button? Is there any way to change this?

 

[TomMills]

tick hide auto recording, that will stop it showing on the handset.

"There's a dog in the New Zealand section

 

[TomMills]

system tab

"There's a dog in the New Zealand section

 

[gknight1]

that is checked... and always has been.

 

[TomMills]

sorry, read it wrong, i though you meant it showed rec in the display. my bad.

"There's a dog in the New Zealand section

 

[CarGoSki]

I wonder why you would want to keep a record button from lighting when you are recording?

 

[Westi]

because the agents don't need to know that they are recorded if you are not recording 100% of the calls. They are getting it and behave differently when they know when they are recorded and when they are "alone" without big brother on the phone.

Joe W.

FHandw., ACS

I don't suffer from insanity
I enjoy every moment of it

 

[gknight1]

So people don't know when they are being auto recorded or not.

 

[CarGoSki]

Cake and eat it? How about removing the button? I suppoe you will say that they need to manually record calls?

 

[gknight1]

Unfortunately they do...lol

 

[amriddle01]

Change that button to dial a shortcode set to record call then, it will not show the auto recording then

ACS - IP Office Implement

"What the Crocodile Hat....was that?

 

[amriddle01]

However, I imagine they would have to put the call on hold and press that button then it will record and reconnect them

ACS - IP Office Implement

"What the Crocodile Hat....was that?

 

[TomMills]

as much as it pains me to do it, that's an excellent idea andy. have a star.

"There's a dog in the New Zealand section

 

[amriddle01]

Thank you, that's the only way around it until they fix this, It shouldn't do this I think

ACS - IP Office Implement

"What the Crocodile Hat....was that?

 

[CarGoSki]

I don't know about "fixing" it. You could say that it should have notified all along therefore the fix has been applied. Then again it could go either way.

 

[CarGoSki]

Relabel the button to "On Call

 

[gknight1]

Don't think on call will work. When they dial direct someone they don't get recorded, so even though they are on call, the button wouldn't be lit.

 

[CarGoSki]

External Call

 

[kristiandg]

Relabled to ON ACD CALL.

Of course, if we're going to mess with the agents minds, make it a USER button for themselves, that way they strive to do their best on every call, still thinking its being recorded.

Kris G.

 

[amriddle01]

gknight1, did you try my solution or is that a no go?

ACS - IP Office Implement

"What the Crocodile Hat....was that?