Auto Attendant Woes 1

[ericwilborn]

Good afternoon,

I'm fairly new to Avaya but have been given the task of administering an office with Embedded VM and IP Office R7 Manager. I do have a "support company" to go through that sold the company the phone system before I started here. However, they claim to not be familiar with this version/setup of the system and are baffled by the situation, which is probably what's frustrating me the most. Please let me know if I'm not giving enough information (or too much).

We have a day (when we are open) auto attendant and night (after hours) auto attendant with slightly different actions on each. If the Incoming Call Route is set to the AAs and you dial the number, you can hear the system pick up, then silence, then a click, brief silence, and then it hangs up.

Where I believe the issue is: the recording. The company had a greeting professionally recorded for each AA. I downconverted it to the proper specs. Per the "support company" I utilized the LVM Greeting Utility to convert it to a .c11 file and then uploaded it to the system card via Embedded File Management. However, the "Recording Name" drop down in each of the AAs never shows the "closed" or "open" files. I can type freely into the boxes, but that does no good.

Please help. I was feeling great that I was learning so much but now it feels like it's a waste.

 

[intrigrant]

Did you put the recordings in the right folder on the SD card?
the folder they are stored in must be : System SD\SYSTEM\DYNAMIC\LVMAIL\AAG
If you open the c11 file with a hex editor the the header of the file look like this:
00000000h: 00 01 2C DE 89 D0 00 41 00 75 00 74 00 6F 00 20 ; ..,Þ‰Ð.A.u.t.o.
00000010h: 00 41 00 74 00 74 00 65 00 6E 00 64 00 61 00 6E ; .A.t.t.e.n.d.a.n
00000020h: 00 74 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ; .t..............
00000030h: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ; ................
00000040h: 00 00 00 00 00 00 00 54 00 61 00 61 00 6C 00 6D ; .......T.a.a.l.m
00000050h: 00 65 00 6E 00 75 00 00 00 00 00 00 00 00 00 00 ; .e.n.u..........
00000060h: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ; ................
00000070h: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ; ................
00000080h: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ; ................
00000090h: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ; ................
000000a0h: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ; ................
000000b0h: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ; ................
000000c0h: 00 00 00 00 00 00 00 00 00 00 00 59 00 00 4F 57 ; ...........Y..OW
The name used in the manager for this AutoAttendant file is Taalmenu, this name is case sensitive.
After uploading the files shutdown the SD card and then enable it again ( can be done with shortcodes ) which enforces the IPO to reload the files and then it will recognize the new files.
Hope it helps





If it ain't dutch it ain't much

 

[ericwilborn]

intrigrant,

Thank you for taking the time to read my post and respond.

I had uploaded the file to the correct directory and was already aware of the filename. It was the shutdown and start-up of the SD card that seemed to do the trick. Thank you for this suggestion as I never would have known it was available.

 

[intrigrant]

I'm glad it was usefull, it is not in the docs but it is mandatory for activating the uploaded files.

If it ain't dutch it ain't much