Auto attendant with Voice Mail Pro 1

[84Mike]

IPO Version 9, VMPro Version 9

I have an auto attendant set up in vmpro. I can access this with no problem using the short code I set.

Shortcode *90
Feature Voicemail Collect
Telephone Number "AutoAttendant"


When I set an incoming call route (SIP trunk), I get a recording "You have reached a non-working number".
(I have set this number to an extension, and the call completes, so I know it's good number)

Destination is set to Voicemail:AutoAttendant


Can someone please tell me what I am missing? Thanks!

 

[84Mike]

Duh...I just set the incoming call route to the shortcode. Works like a charm.

 

[Phone9uy]

The short code works, or you can use VM:AutoAttendant in the ICR. Spelling and case must match exactly to the VM module name.

 

[84Mike]

Another slight issue I am having now. I got the calls routing to the auto attendant now. I have it checking a condition (time of day), then transferring based on true or false. Both transfers are hunt groups. When I call from outside, the call doesn't go to the hunt group members, it goes directly to the mailbox for the hunt group. How do I make it go to the phones?

I have the specific tab destination set to the hunt lead number (30000).

 

[Gunnaro]

Lead number? You pick the HG from the dropdown or enter the extn number of the HG.

Kind regards

Gunnar
_______
B.U.B.F

 

[84Mike]

I put 30000 in the destination, which is the hunt group. It will only go to the hunt group voice mailbox, not the phones.

 

[montyzummer]

Just to check a theory what happens if you turn voicemail off for the group ..... or as a really simple test point it to a phone with no VM enabled , trace the call in SSA and monitor and post your results , I suspect you have a small config error in your call flow.

APSS (SME)
ACSS (SME)
ACIS (UC)

 

[84Mike]

Thanks for the replies. I have everything working now. I think my main issue was hunt groups in 'night mode'. I had forgotten about adding night buttons to some phones, and apparently they had used those buttons. Once I took the hunt groups out of night mode, it worked the way it should.

 

[Ragnorak]

For a full time autoattendant I prefer to use the VM:XXXX method of sending the call to voicemail instead of a short code because you can create a Hunt Group XXXX that will ring if Voicemail Pro goes offline.

I usually use VM:VM_Down and create a Hunt Group called VM_Down. This way the customer self diagnoses the problem when they complain about seeing VM_Down on their phones. Customers are also far more tolerant of a voicemail outage than they are of not getting any inbound calls at all.