Auto Attendant Configuartion On IP Office SOE 2

[nazmuli]

I have configured auto attendant on the SOE. The calls are routed to the correct hunt groups and the callers feedback works perfctly.

However, there are few issues.

1) When a caller dials the Main Number, the caller is directed automatically to the auto attendant. I want the system to play the standard ringing tone at least 1 sec before it is connected to the auto attendant.

2) When a caller selects the relevant option the system automatically plays the music on hold. I want the system to play the rining tone for at least 2 seconds to let the caller know that the call is being connected and then forward to the MOH.

Please advise.

 

[nazmuli]

I reset the config and started from scratch.
This gave me a good starting point, i followed the above instructions and 1 & 2 are now working perfectly.

Thank you all for help.