Sorry for the long post. I have read the Avaya documentation. I have read the cheat sheets in the forum on Avaya Tips. I need a little assistance.
What I am trying to do is set a phone up for authorization code use. Currently the set is setup for internal only. The way I understand it - I dial the number - I am supposed to get a second dial tone. Then I dial the auth code. The minute I try to dial out, I get wave off.
My question is:
Do I have to mark the trunk group for yes for auth codes?
If so, does this force the whole EPN to have to dial an authorization code to dial out? (According to the docs - yes) I do not want anyone to have to dial an auth code unless their restriction is low that they would have to.
I have included copies of the screens as they are set up. Sorry fo rthe long post, once again. Any assistance is much appreciated.
Thank you in advance.
This is what I have set up
Thank you
Naperguy1
Screen copies below!
System Parameters Customer options Screen:
Abbreviated Dialing Enhanced List? y
Audible Message Waiting? y
Access Security Gateway (ASG)? n Authorization Codes? y
Analog Trunk Incoming Call ID? y
CAS Branch? n
System Parameters Features:
AUTHORIZATION CODE PARAMETERS
Authorization Codes Enabled? y
Authorization Code Length: 4
Authorization Code Cancellation Symbol: #
Attendant Time Out Flag? n
Display Authorization Code? n
Controlled Toll Restriction Replaces: outward
Controlled Toll Restriction Intercept Treatment: tone
Authorization Code-COR Mapping:
AC COR AC COR AC COR
6325 19
My station:
Extension: 4553
Lock Messages? n BCC: 0
Type: 8410D Security Code: TN: 1
Port: 07B0604 Coverage Path 1: 4 COR: 30
Name: XXXXXX,X.4553 Coverage Path 2: COS: 12
My COR:
COR Number: 30
COR Description: Authorization Code
FRL: 0 APLT? n
Can Be Service Observed? n
Calling Party Restriction: none
Can Be A Service Observer? n
Called Party Restriction: inward
Time of Day Chart: 1 Forced Entry of Account Codes? n
Priority Queuing? n Direct Agent Calling? n
Restriction Override: all
Facility Access Trunk Test? n
Restricted Call List? n Can Change Coverage? n
Access to MCT? y Fully Restricted Service? n
Group II Category For MFC: 7 Hear VDN of Origin Annc.? n
Send ANI for MFE? n Add/Remove Agent Skills? n
MF ANI Prefix: Automatic Charge Display? n
Hear System Music on Hold? y
PASTE (Display PBX Data on Phone)? n
Can Be Picked Up By Directed Call Pickup? n
Can Use Directed Call Pickup? n
Group Controlled Restriction: inactive
COR 19:
COR Number: 19
COR Description: Domestic Only
FRL: 5 APLT? y
Can Be Service Observed? n
Calling Party Restriction: none
Can Be A Service Observer? n
Called Party Restriction: none
Time of Day Chart: 1
Forced Entry of Account Codes? n
Priority Queuing? n Direct Agent Calling? n
Restriction Override: all
Facility Access Trunk Test? n
Restricted Call List? n
Can Change Coverage? n
Access to MCT? y Fully Restricted Service? n
Group II Category For MFC: 7
Hear VDN of Origin Annc.? n
Send ANI for MFE? n Add/Remove Agent Skills? n
MF ANI Prefix: Automatic Charge Display? n
Hear System Music on Hold? y
PASTE (Display PBX Data on Phone)? n
Can Be Picked Up By Directed Call Pickup? n
Can Use Directed Call Pickup? n
Group Controlled Restriction: inactive
Thank you, again,
Naperguy1
What I am trying to do is set a phone up for authorization code use. Currently the set is setup for internal only. The way I understand it - I dial the number - I am supposed to get a second dial tone. Then I dial the auth code. The minute I try to dial out, I get wave off.
My question is:
Do I have to mark the trunk group for yes for auth codes?
If so, does this force the whole EPN to have to dial an authorization code to dial out? (According to the docs - yes) I do not want anyone to have to dial an auth code unless their restriction is low that they would have to.
I have included copies of the screens as they are set up. Sorry fo rthe long post, once again. Any assistance is much appreciated.
Thank you in advance.
This is what I have set up
Thank you
Naperguy1
Screen copies below!
System Parameters Customer options Screen:
Abbreviated Dialing Enhanced List? y
Audible Message Waiting? y
Access Security Gateway (ASG)? n Authorization Codes? y
Analog Trunk Incoming Call ID? y
CAS Branch? n
System Parameters Features:
AUTHORIZATION CODE PARAMETERS
Authorization Codes Enabled? y
Authorization Code Length: 4
Authorization Code Cancellation Symbol: #
Attendant Time Out Flag? n
Display Authorization Code? n
Controlled Toll Restriction Replaces: outward
Controlled Toll Restriction Intercept Treatment: tone
Authorization Code-COR Mapping:
AC COR AC COR AC COR
6325 19
My station:
Extension: 4553
Lock Messages? n BCC: 0
Type: 8410D Security Code: TN: 1
Port: 07B0604 Coverage Path 1: 4 COR: 30
Name: XXXXXX,X.4553 Coverage Path 2: COS: 12
My COR:
COR Number: 30
COR Description: Authorization Code
FRL: 0 APLT? n
Can Be Service Observed? n
Calling Party Restriction: none
Can Be A Service Observer? n
Called Party Restriction: inward
Time of Day Chart: 1 Forced Entry of Account Codes? n
Priority Queuing? n Direct Agent Calling? n
Restriction Override: all
Facility Access Trunk Test? n
Restricted Call List? n Can Change Coverage? n
Access to MCT? y Fully Restricted Service? n
Group II Category For MFC: 7 Hear VDN of Origin Annc.? n
Send ANI for MFE? n Add/Remove Agent Skills? n
MF ANI Prefix: Automatic Charge Display? n
Hear System Music on Hold? y
PASTE (Display PBX Data on Phone)? n
Can Be Picked Up By Directed Call Pickup? n
Can Use Directed Call Pickup? n
Group Controlled Restriction: inactive
COR 19:
COR Number: 19
COR Description: Domestic Only
FRL: 5 APLT? y
Can Be Service Observed? n
Calling Party Restriction: none
Can Be A Service Observer? n
Called Party Restriction: none
Time of Day Chart: 1
Forced Entry of Account Codes? n
Priority Queuing? n Direct Agent Calling? n
Restriction Override: all
Facility Access Trunk Test? n
Restricted Call List? n
Can Change Coverage? n
Access to MCT? y Fully Restricted Service? n
Group II Category For MFC: 7
Hear VDN of Origin Annc.? n
Send ANI for MFE? n Add/Remove Agent Skills? n
MF ANI Prefix: Automatic Charge Display? n
Hear System Music on Hold? y
PASTE (Display PBX Data on Phone)? n
Can Be Picked Up By Directed Call Pickup? n
Can Use Directed Call Pickup? n
Group Controlled Restriction: inactive
Thank you, again,
Naperguy1
