Authorization Codes Do Not work through GSM Gateway

[dclake]

Hi all,

I have an IPO setup with an E1 GSM gateway. For some reason, Auth Codes do not work through this gateway. If I use any other trunk, the authcodes work fine but otherwise the call ends with busy and a disconnect code of 28.

Cause No. 28 - invalid number format (address incomplete).

This cause indicates that the called party cannot be reached because the called party number is not in a valid format or is not complete.

Has anyone seen a similar issue.


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[IPGuru]

this is probably nothing to do with auth codes
have you looked at what is actually being sent to the GSM gateway by the IPO?


A Maintenance contract is essential, not a Luxury.
Do things on the cheap & it will cost you dear

 

[dclake]

I can't get anything from the gateway as the call never reaches the place to connect. It would seem like the IPO holds the trunk before the Auth code is entered.

NCDS | NCSS | APSS - SME | ACIS - SME | ACSS - SME | ACIS - UC | ACSS - UC | APSS - SCOPIA | APDS - SCOPIA | CCENT

 

[dclake]

I have reun some tests from the Monitor and this is what I am seeing:

09:27:18 766610771mS ISDNL3Evt: v=9 stacknum=9 State, new=Initiated, old=NullState id=16588
09:27:18 766610813mS CD: CALL: 251.16586.0 BState=Idle Cut=1 Music=0.0 Aend="Dave(5901)" (0.0) Bend="Line 9" [Line 9] (0.0) CalledNum=94530389 () CallingNum=5901 (Dave) Internal=0 Time=58 AState=Dialled
09:27:18 766610958mS ISDNL3Evt: v=9 stacknum=9 State, new=NullState, old=Initiated id=16588
09:27:18 766610958mS CMLineRx: v=9
CMReleaseComp
Line: type=Q931Line 9 Call: lid=0 id=16588 in=0
Cause=28, Invalid number format
09:27:18 766610959mS CMCallEvt: 0000000000000000 0.16587.0 2539 TargetingEP: RequestEnd c0a82a03000040cc 0.16588.0 2539 Q931 Trunk:9 CHAN=-1
09:27:18 766610959mS CMTARGET: c0a82a03000040ca 251.16586.0 2539 Dave.0: CancelTimer CMTCNoAnswerTimeout
09:27:18 766610959mS CMCallEvt: 0000000000000000 0.16587.0 -1 BaseEP: DELETE CMEndpoint f50ea50c TOTAL NOW=4 CALL_LIST=2
09:27:18 766610959mS CMCallEvt: c0a82a03000040cc 0.16588.0 2539 Q931 Trunk:9 CHAN=-1: StateChange: END=B CMCSOffering->CMCSCompleted
09:27:18 766610961mS CMLOGGING: CALL:2015/04/0109:27,00:00:00,000,5901,O,4530389,94530389,Dave,,,0,,"",0,n/a
09:27:18 766610962mS CD: CALL: 251.16586.0 BState=Disconnecting Cut=1 Music=0.0 Aend="Dave(5901)" (0.0) Bend="Line 9" [Line 9] (0.0) CalledNum=4530389 () CallingNum=5901 (Dave) Internal=0 Time=207 AState=Dialled
09:27:18 766610962mS CD: CALL: 251.16586.0 Deleted
09:27:18 766610963mS CMExtnEvt: Dave: CALL LOST (CMCauseInvalidFormatNumber)
09:27:18 766610963mS CMExtnEvt: Dave: Extn(5901) Calling Party Number(5901) Type(CMNTypeInternal)
09:27:18 766610963mS CMCallEvt: c0a82a03000040ca 251.16586.0 -1 Dave.0: StateChange: END=X CMCSDialled->CMCSCompleted
09:27:18 766610963mS CMExtnEvt: v=0 State, new=PortRecoverDelay old=Proceeding,0,0,Dave
09:27:18 766610964mS CMExtnTx: v=5901, p1=0
CMReleaseComp
Line: type=SIPLine 260 Call: lid=251 id=16586 in=0
Called[94530389] Type=Default (100) Reason=CMDRdirect Calling[5901] Type=Internal Plan=Default
Cause=28, Invalid number format
Timed: 01/04/15 09:27
09:27:18 766610965mS SIP Tx: UDP 192.168.42.3:5060 -> 192.168.42.4:5061
SIP/2.0 484 Address Incomplete
Via: SIP/2.0/UDP 192.168.42.4:5061;branch=z9hG4bK0cdc86285098c19ea
From: <sip:5901@192.168.42.3>;tag=430f33a7d0
Call-ID: 890b44a627a17c29
CSeq: 5515 INVITE
Allow: INVITE,ACK,CANCEL,OPTIONS,BYE,INFO,REFER,NOTIFY,SUBSCRIBE,REGISTER,PUBLISH,UPDATE
Supported: timer,100rel
Server: IP Office 9.1.1.0 build 10
Reason: Q.850;cause=28;text="Invalid number format (address incomplete)"
To: <sip:94530389@192.168.42.3>;tag=1cd5b6e30ef203cc
Content-Length: 0

NCDS | NCSS | APSS - SME | ACIS - SME | ACSS - SME | ACIS - UC | ACSS - UC | APSS - SCOPIA | APDS - SCOPIA | CCENT

 

[dclake]

Any thoughts anyone?

NCDS | NCSS | APSS - SME | ACIS - SME | ACSS - SME | ACIS - UC | ACSS - UC | APSS - SCOPIA | APDS - SCOPIA | CCENT

 

[holdmusic34]

The SIP host is disconnecting the call because you are not sending enough digits or they are in the wrong format.
How is SIP even associated with this call? Is this a SIP line you are routing to? Line: type=SIPLine 260
Check your outgoing group ID for your E1 GSM is different to the SIP line.

I'm clear but my fighter is down.

 

[dclake]

This is from a SIP phone over the E1.

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[holdmusic34]

The sip is rejecting it. Tried a real phone like a 9508 or a POT with your butt?

I'm clear but my fighter is down.

 

[dclake]

Yes, I get the same problem when calling with an analog or 9620 telephone.

NCDS | NCSS | APSS - SME | ACIS - SME | ACSS - SME | ACIS - UC | ACSS - UC | APSS - SCOPIA | APDS - SCOPIA | CCENT

 

[dclake]

Any thoughts on this?

NCDS | NCSS | APSS - SME | ACIS - SME | ACSS - SME | ACIS - UC | ACSS - UC | APSS - SCOPIA | APDS - SCOPIA | CCENT