ARCserve 11.5 - Not recognising media in new tape drive

[ceil32]

I have Arcserve 11.5 running on Windows 2003 - the existing tape drive is no longer functioning so I switched to a working existing tape drive - a Dell Powervault 124T.

The drive is recognised by the software & windows and I have loaded & inventoried the tapes.

Under Device in Arcserve, there are two slots listed - both have a status of 'Updating' - I've tried mounting & inventorying offline slots - both only take a moment and make no difference

Can anyone assist?

Thanks..

 

[davidmichel]

Remove these two tapes and then run a Regular Inventory.

If that works fine then check to see what is different about these two tapes.