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- Jan 1, 1970
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Trying to hook up an answering machine to my phone, but it can't seem to pick up incoming calls. We have a nortel norstar phone system.
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answering machine 1
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norstargirl
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I have found if you wire the answering machine on the block with your line 001 it will work - you will have to turn the answer machine off in the morning so It want answer during the day
Hope this helps
NOrstargirl M.Parnell
(norstargirl)
Hope this helps
NOrstargirl M.Parnell
(norstargirl)
Is there any other way, i really don't know how to deal with the wiring stuff. I also tried connecting the phoneline to the my PC and software I was using to answer phones couldn't detect incoming calls also. Why is this? Would a digital answering machine make any difference? Please advice.
Your phone is controlled by a KSU (key service unit) in another area of your office. This unit controls all functions of your phone. You can not hook up any other device (fax, modem, phone from your home) to that location that has the Norstarphone, just like you can not take the Norstar phone home and expect it to work, it will not!!
No, a digital answering machine will not work either. You either have to wire to Telco or use an analoge adapter.
Hope this explains it.
Good Luck!!
No, a digital answering machine will not work either. You either have to wire to Telco or use an analoge adapter.
Hope this explains it.
Good Luck!!
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1
- #5
PLEASE BE CAREFUL! You can't just plug wires together just because the plug fits in the jack! You apparently have plugged both an answering machine and your pc into the phone jack on the wall; if you're not careful, you may let the "magic smoke" out of the chips in your phone system or PC! If you're not familiar with the "magic smoke" theory of electronics, here it is... ;-)
Electronics Engineers love to tell you of the wonderful chemistry involved in chip-making. They'll tell you about "n-channel" and "p-channel", "MOS", "hole migration" and lots more. It's all a lot of hooey! The fact is at the factory they put "magic smoke" into each and every one of those little chips and things on the board. Then they put a "smoke seal" on every component. If you do something wrong, you run the risk of breaking the "smoke seal" on one or more components. Once you break the "smoke seal" then all of the "magic smoke" comes out of the component, and it doesn't work any more. You cannot repair the "smoke seal" yourself, and none of the companies will sell the "magic smoke" to you. If the "magic smoke" leaks out, you cannot put it back in. Once you let the "magic smoke" out of the components, the only thing you can do is buy a new board, and it's very expensive because the factories don't like people who waste their precious "magic smoke."
There are many different types of "Nortel Norstar" phone systems. You need an analog port to connect an answering machine to the system. Depending on which system you have, this may be a circuit board in the KSU (the big box on the wall or floor of the telephone room) or a "black-box" adapter (although it's usually gray with nortel) in the phone room or at your desk. It's not really all that difficult, but there's more to it than just plugging in an answering machine. There are digital voice mail systems that can plug directly into a norstar jack, but they're much more complicated than a simple answering machine.
Quick-and-dirty is getting a second phone jack on your CO (phone) line ahead of the Norstar system. A good idea for doing this is to get an answering machine that is smart enough to detect when another phone picks up on the line, and drop off by itself. Otherwise you run the risk of "crashing" into the answering machine and having to shout "wait a minute, I'm here!" over the messsage while it's playing. That sounds very unprofessional.
Better is to get an analog port or adapter to the norstar. One way or another (night service, call fwd, or whatever) you can transfer calls to the answering machine only when you want it. More expensive than quick-and-dirty, but not too costly.
Best is to get a voice mail system for the norstar. It's flexible, can add features like auto-attendant, menus, direct-dial to stations, etc, but it costs money.
Good Luck, and PPPLLLLEEEEEAAAAASSSSEEEEE!!!!!
Stop plugging things into your norstar system!
If you don't, you may let the "magic smoke" out of something!
Regards,
Howard Dingman
Pro-Tel Communications
Endicott, NY 13760
mailto:hdingman@holocom.com
Electronics Engineers love to tell you of the wonderful chemistry involved in chip-making. They'll tell you about "n-channel" and "p-channel", "MOS", "hole migration" and lots more. It's all a lot of hooey! The fact is at the factory they put "magic smoke" into each and every one of those little chips and things on the board. Then they put a "smoke seal" on every component. If you do something wrong, you run the risk of breaking the "smoke seal" on one or more components. Once you break the "smoke seal" then all of the "magic smoke" comes out of the component, and it doesn't work any more. You cannot repair the "smoke seal" yourself, and none of the companies will sell the "magic smoke" to you. If the "magic smoke" leaks out, you cannot put it back in. Once you let the "magic smoke" out of the components, the only thing you can do is buy a new board, and it's very expensive because the factories don't like people who waste their precious "magic smoke."
There are many different types of "Nortel Norstar" phone systems. You need an analog port to connect an answering machine to the system. Depending on which system you have, this may be a circuit board in the KSU (the big box on the wall or floor of the telephone room) or a "black-box" adapter (although it's usually gray with nortel) in the phone room or at your desk. It's not really all that difficult, but there's more to it than just plugging in an answering machine. There are digital voice mail systems that can plug directly into a norstar jack, but they're much more complicated than a simple answering machine.
Quick-and-dirty is getting a second phone jack on your CO (phone) line ahead of the Norstar system. A good idea for doing this is to get an answering machine that is smart enough to detect when another phone picks up on the line, and drop off by itself. Otherwise you run the risk of "crashing" into the answering machine and having to shout "wait a minute, I'm here!" over the messsage while it's playing. That sounds very unprofessional.
Better is to get an analog port or adapter to the norstar. One way or another (night service, call fwd, or whatever) you can transfer calls to the answering machine only when you want it. More expensive than quick-and-dirty, but not too costly.
Best is to get a voice mail system for the norstar. It's flexible, can add features like auto-attendant, menus, direct-dial to stations, etc, but it costs money.
Good Luck, and PPPLLLLEEEEEAAAAASSSSEEEEE!!!!!
Stop plugging things into your norstar system!
If you don't, you may let the "magic smoke" out of something!
Regards,
Howard Dingman
Pro-Tel Communications
Endicott, NY 13760
mailto:hdingman@holocom.com
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