Another queuing call question on Avaya IP500v2 V8.1.43 with VM Pro

[IPmonkey]

Customer has VM Pro and has asked if we can queue the call and route elsewhere if hunt group has No available agents or average speed of answer is >20 seconds?
using the queued start point on the hunt group I'm sure I can route the average speed of answer is >20 seconds by using the compare condition,
but is there a way to check in VM Pro if the hunt group has No available agents? I thought there was somewhere but could well be thinking of another system!

Cheers

Monkey

 

[tlpeter]

Yes you can but you need to use the overflow immediate option.

BAZINGA!

I'm not insane, my mother had me tested!

 

[IPmonkey]

Thanks tlpeter, was hoping that there was some way of doing it through VM Pro but if not then I will have to use the immediate option in the manager.