Announcements not playing on inbound call from ISDN trunk

mnealtx · Nov 22, 2015

Have an odd problem -

We have a service desk that utilizes a vector-driven hunt group. On an inbound call, an initial announcement is played, then the customer can keypress for routing.

Today, the initial announcement no longer plays for the inbound calls ONLY on our ISDN trunk. There is no response when dialing directly to the announcement extension.

Inbound calls on tie trunks do not display the fault, announcements play normally.

I've reset the ISDN trunk and the VAL board with no change.

Anyone have any ideas what may be causing this?

AvayaTier3 · Nov 22, 2015

Command: list trace vector x (where x is your vector that processes the incoming PRI call)

Do the command, make a test call, post output here

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

40 years Bell, AT&T, Lucent, Avaya
Tier 3 for 30 years and counting
[URL unfurl="true"]http://bshtele.com[/url]

mnealtx · Nov 22, 2015

Addendum: Service desk phones get a truncated ring when the inbound ISDN call hits.

list trace tac 513 (inbound call from ISDN to vector, call dropped)

LIST TRACE

time data

15:02:44 Calling party trunk-group 3 member 15 cid 0xc06
15:02:44 Calling Number & Name 049774871 NO-CPName
15:02:44 active trunk-group 3 member 15 cid 0xc06
15:02:44 dial 4002
15:02:44 ring announcement 3185 cid 0xc06
15:02:44 dial 3174
15:02:44 ring hunt-group 4 cid 0xc06
15:02:44 tone-receiver 01D0006 cid 0xc06
15:02:44 active announcements 6 cid 0xc06
15:03:00 TRACE COMPLETE trunk-group 3 cid 0x0

list trace vector 6 (from ISDN trunk, no ringback received, no announcement)

LIST TRACE

time vec st data

14:57:56 6 1 vdn e4002 bsr appl 0 strategy 1st-found override y
14:57:56 6 1 wait-time
14:57:56 6 2 goto
14:57:56 6 3 goto
14:57:56 6 4 goto
14:57:56 6 5 collect
14:57:56 6 6 route-to
14:57:56 6 7 route-to
14:57:56 6 8 route-to
14:57:56 6 9 goto
14:57:56 6 10 route-to
14:57:56 6 11 LEAVING VECTOR PROCESSING cid 3062
14:57:56 6 11 TRACE COMPLETE cid 3062

Vector trace from internal call (made selection to finish trace)

list trace vector 6

LIST TRACE

time vec st data

14:58:46 6 1 vdn e4002 bsr appl 0 strategy 1st-found override y
14:58:46 6 1 wait-time
14:58:46 6 2 goto
14:58:46 6 3 goto
14:58:46 6 4 goto
14:58:46 6 5 collect
14:58:59 6 6 route-to
14:58:59 6 7 route-to
14:58:59 6 8 route-to
14:58:59 6 9 LEAVING VECTOR PROCESSING cid 3065
14:58:59 6 9 TRACE COMPLETE cid 3065

ISDN trunk config (no config changes have been made)
display trunk-group 3 Page 1 of 20
TRUNK GROUP

Group Number: 3 Group Type: isdn CDR Reports: y
Group Name: IPKO COR: 50 TN: 1 TAC: 513
Direction: two-way Outgoing Display? n Carrier Medium: PRI/BRI
Dial Access? y Busy Threshold: 29 Night Service:
Queue Length: 0
Service Type: public-ntwrk Auth Code? n TestCall ITC: rest
Far End Test Line No:
TestCall BCC: 4
TRUNK PARAMETERS
Codeset to Send Display: 6 Codeset to Send National IEs: 6
Max Message Size to Send: 260 Charge Advice: none
Supplementary Service Protocol: c Digit Handling (in/out): overlap/overlap
Digit Treatment: Digits:
Trunk Hunt: cyclical
Digital Loss Group: 13
Incoming Calling Number - Delete: Insert: Format:
Bit Rate: 1200 Synchronization: async Duplex: full
Disconnect Supervision - In? y Out? y
Answer Supervision Timeout: 0

display trunk-group 3 Page 2 of 20
TRUNK FEATURES
ACA Assignment? n Measured: internal Wideband Support? n
Maintenance Tests? y
Data Restriction? n NCA-TSC Trunk Member:
Send Name: n Send Calling Number: y
Used for DCS? n
Suppress # Outpulsing? y Format: unk-pvt
Outgoing Channel ID Encoding: preferred UUI IE Treatment: service-provider

Replace Restricted Numbers? n
Replace Unavailable Numbers? n
Send Connected Number: y
Hold/Unhold Notifications? n
Send UUI IE? y Modify Tandem Calling Number? n
Send UCID? n
Send Codeset 6/7 LAI IE? y Ds1 Echo Cancellation? n

Network (Japan) Needs Connect Before Disconnect? n

display trunk-group 3 Page 3 of 20
QSIG TRUNK GROUP OPTIONS

SBS? n

It doesn't appear to be easily traceable to either the vector (works with inbound calls on other trunks as well as internal calls) or the ISDN trunk itself (received 'wrong number' announcement from intentional misdial on ISDN trunk).

AvayaTier3 · Nov 22, 2015

Is you announcement extension DID? can you call a DID extension that forwards to the announcement extension and listen to the announcement?

check the COR of trunk-group 3 and see if it has a restriction from talking to the announcement extension's COR.

The trace information provided appears to be worthless.

MST trace with call trace turned on would prove to be more valuable for troubleshooting this.

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

40 years Bell, AT&T, Lucent, Avaya
Tier 3 for 30 years and counting
[URL unfurl="true"]http://bshtele.com[/url]

mnealtx · Nov 23, 2015

AvayaTier3 said:
Is you announcement extension DID? cat you call a DID extension that forwards to the announcement extension and listen to the announcement?

The trunk is not DID. Calls made directly to announcement extensions fail with dropped call.

AvayaTier3 said:
check the COR of trunk-group 3 and see if it has a restriction from talking to the announcement extension's COR.

Trunk COR is 50 (all trunks, not just ISDN trunk), and normal tie trunks can call in and access the recording. Announcement COR is 1, COR 50 can call COR 1.

AvayaTier3 said:
The trace information provided appears to be worthless.

MST trace with call trace turned on would prove to be more valuable for troubleshooting this.

The traces show the skipped announcement on the ISDN trunk
Trace tac 513

Code:

15:02:44 dial 4002
15:02:44 ring announcement 3185 cid 0xc06
15:02:44 dial 3174

Trace tac vector 6

Code:

14:57:56 6 1 wait-time
14:57:56 6 2 goto
14:57:56 6 3 goto
14:57:56 6 4 goto
14:57:56 6 5 collect
14:57:56 6 6 route-to
14:57:56 6 7 route-to
14:57:56 6 8 route-to

And announcement playing on internal call:

Code:

14:58:46 6 5 collect
14:58:59 6 6 route-to

What tags would be needed for the MST trace? Call trace, Vector and Vector Event? Anything else?

mnealtx · Nov 23, 2015

MST Trace, cell call from ISDN, no announcement, no ringback

Code:

 49  10:26:50.276  11          ~~~ VEVNT_avmm1,  cid 16b9,     v0,   s0   
            VE_AV_MM1 (Attd-vec VDN mismatch)

   50  10:26:50.276  10 00004813 ~~~ VEC_ACT,      cid 16b9,     v6         
            VT_ACTIVATE
            |00 01                   trace type:                  VT_ACTIVATE
            |00                      step state:                        Basic
            |40 02 ff                vector directory number:            4002
            |00 03                   trunk group number:                    3

   51  10:26:50.276  10 00004813 ~~~ VEC_CMDSTRT,  cid 16b9,     v6,   s1   
            WAIT
            |00 02                   trace type:                 VT_CMD_START
            |00                      step state:                        Basic
            |40 02 ff                vector directory number:            4002
            |00 03                   trunk group number:                    3

   52  10:26:50.277  10 00004813 ~~~ VEC_CMDSTRT,  cid 16b9,     v6,   s2   
            GO TO STEP 12
            |00 02                   trace type:                 VT_CMD_START
            |00                      step state:                        Basic
            |40 02 ff                vector directory number:            4002
            |00 03                   trunk group number:                    3

   53  10:26:50.277  11          ~~~ VEVNT_nohtbl, cid 16b9,     v6,   s2   
            VE_NOHOLTBL (Empty holiday table)

   54  10:26:50.277  10 00004813 ~~~ VEC_CMDSTRT,  cid 16b9,     v6,   s3   
            GO TO STEP 12
            |00 02                   trace type:                 VT_CMD_START
            |00                      step state:                        Basic
            |40 02 ff                vector directory number:            4002
            |00 03                   trunk group number:                    3

   55  10:26:50.278  10 00004813 ~~~ VEC_CMDSTRT,  cid 16b9,     v6,   s4   
            GO TO STEP 12
            |00 02                   trace type:                 VT_CMD_START
            |00                      step state:                        Basic
            |40 02 ff                vector directory number:            4002
            |00 03                   trunk group number:                    3

   56  10:26:50.278  10 00004813 ~~~ VEC_CMDSTRT,  cid 16b9,     v6,   s5    <<!
            COLLECT 255 DIG announcement extension 003185
            |00 02                   trace type:                 VT_CMD_START
            |00                      step state:                        Basic
            |40 02 ff                vector directory number:            4002
            |00 03                   trunk group number:                    3
            |01                      <<unexpected bytes>>:            1 bytes

   57  10:26:50.280  10 00004813 ~~~ VEC_CMDSTRT,  cid 16b9,     v6,   s6   
            ROUTE TO NUM WITH COVERAGE 3174 IF DIG EQ 1 (coll 0)
            |00 02                   trace type:                 VT_CMD_START
            |00                      step state:                        Basic
            |40 02 ff                vector directory number:            4002
            |00 03                   trunk group number:                    3

   58  10:26:50.280  10 00004813 ~~~ VEC_CMDSTRT,  cid 16b9,     v6,   s7   
            ROUTE TO NUM WITH COVERAGE 6555 IF DIG EQ 2 (coll 0)
            |00 02                   trace type:                 VT_CMD_START
            |00                      step state:                        Basic
            |40 02 ff                vector directory number:            4002
            |00 03                   trunk group number:                    3

   59  10:26:50.280  10 00004813 ~~~ VEC_CMDSTRT,  cid 16b9,     v6,   s8   
            ROUTE TO NUM WITH COVERAGE 5001 IF DIG EQ 3 (coll 0)
            |00 02                   trace type:                 VT_CMD_START
            |00                      step state:                        Basic
            |40 02 ff                vector directory number:            4002
            |00 03                   trunk group number:                    3

   60  10:26:50.280  10 00004813 ~~~ VEC_CMDSTRT,  cid 16b9,     v6,   s9   
            GO TO STEP 5 IF DIG 4 (coll 0)
            |00 02                   trace type:                 VT_CMD_START
            |00                      step state:                        Basic
            |40 02 ff                vector directory number:            4002
            |00 03                   trunk group number:                    3

   61  10:26:50.281  10 00004813 ~~~ VEC_CMDSTRT,  cid 16b9,     v6,   s10  
            ROUTE TO NUM WITH COVERAGE 3174 UNCONDITIONALLY
            |00 02                   trace type:                 VT_CMD_START
            |00                      step state:                        Basic
            |40 02 ff                vector directory number:            4002
            |00 03                   trunk group number:                    3

   62  10:26:50.281  10 00004813 ~~~ VEC_DEACT,    cid 16b9,     v6,   s10  
            VT_DEACTIVATE
            |00 6e                   trace type:                VT_DEACTIVATE
            |0e                      step state:      Successful rte with cov
            |40 02 ff                vector directory number:            4002
            |00 03                   trunk group number:                    3

   63  10:26:50.281  11          ~~~ VEVNT_dialdis cid 16b9,     v6,   s10  
            VE_CLR_DAHEAD (Dial-ahead discarded)

   64  10:27:01.260  71 ^^^^^^^^^^^^^^^^^^^^^^^^manual_disable^^^^^ GAP.00001

MST trace, in-switch call, received announcement and ringback

Code:

 65  10:30:28.474  11          ~~~ VEVNT_avmm1,  cid 16ea,     v0,   s0   
            VE_AV_MM1 (Attd-vec VDN mismatch)

   66  10:30:28.475  10 00002b0c ~~~ VEC_ACT,      cid 16ea,     v6         
            VT_ACTIVATE
            |00 01                   trace type:                  VT_ACTIVATE
            |00                      step state:                        Basic
            |40 02 ff                vector directory number:            4002
            |00 00                   trunk group number:                    0

   67  10:30:28.476  10 00002b0c ~~~ VEC_CMDSTRT,  cid 16ea,     v6,   s1   
            WAIT
            |00 02                   trace type:                 VT_CMD_START
            |00                      step state:                        Basic
            |40 02 ff                vector directory number:            4002
            |00 00                   trunk group number:                    0

   68  10:30:28.476  10 00002b0c ~~~ VEC_CMDSTRT,  cid 16ea,     v6,   s2   
            GO TO STEP 12
            |00 02                   trace type:                 VT_CMD_START
            |00                      step state:                        Basic
            |40 02 ff                vector directory number:            4002
            |00 00                   trunk group number:                    0

   69  10:30:28.476  11          ~~~ VEVNT_nohtbl, cid 16ea,     v6,   s2   
            VE_NOHOLTBL (Empty holiday table)

   70  10:30:28.477  10 00002b0c ~~~ VEC_CMDSTRT,  cid 16ea,     v6,   s3   
            GO TO STEP 12
            |00 02                   trace type:                 VT_CMD_START
            |00                      step state:                        Basic
            |40 02 ff                vector directory number:            4002
            |00 00                   trunk group number:                    0

   71  10:30:28.477  10 00002b0c ~~~ VEC_CMDSTRT,  cid 16ea,     v6,   s4   
            GO TO STEP 12
            |00 02                   trace type:                 VT_CMD_START
            |00                      step state:                        Basic
            |40 02 ff                vector directory number:            4002
            |00 00                   trunk group number:                    0

   72  10:30:28.477  10 00002b0c ~~~ VEC_CMDSTRT,  cid 16ea,     v6,   s5    <<!
            COLLECT 255 DIG announcement extension 003185
            |00 02                   trace type:                 VT_CMD_START
            |00                      step state:                        Basic
            |40 02 ff                vector directory number:            4002
            |00 00                   trunk group number:                    0
            |01                      <<unexpected bytes>>:            1 bytes

   73  10:30:35.374  10 00002b0c ~~~ VEC_CMDSTRT,  cid 16ea,     v6,   s6   
            ROUTE TO NUM WITH COVERAGE 3174 IF DIG EQ 1 (coll 3)
            |00 02                   trace type:                 VT_CMD_START
            |00                      step state:                        Basic
            |40 02 ff                vector directory number:            4002
            |00 00                   trunk group number:                    0

   74  10:30:35.375  10 00002b0c ~~~ VEC_CMDSTRT,  cid 16ea,     v6,   s7   
            ROUTE TO NUM WITH COVERAGE 6555 IF DIG EQ 2 (coll 3)
            |00 02                   trace type:                 VT_CMD_START
            |00                      step state:                        Basic
            |40 02 ff                vector directory number:            4002
            |00 00                   trunk group number:                    0

   75  10:30:35.375  10 00002b0c ~~~ VEC_CMDSTRT,  cid 16ea,     v6,   s8   
            ROUTE TO NUM WITH COVERAGE 5001 IF DIG EQ 3 (coll 3)
            |00 02                   trace type:                 VT_CMD_START
            |00                      step state:                        Basic
            |40 02 ff                vector directory number:            4002
            |00 00                   trunk group number:                    0

   76  10:30:35.375  10 00002b0c ~~~ VEC_DEACT,    cid 16ea,     v6,   s8   
            VT_DEACTIVATE
            |00 6e                   trace type:                VT_DEACTIVATE
            |0e                      step state:      Successful rte with cov
            |40 02 ff                vector directory number:            4002
            |00 00                   trunk group number:                    0

   77  10:30:40.497  71 ^^^^^^^^^^^^^^^^^^^^^^^^manual_disable^^^^^ GAP.00001

Summary table (was not able to clear out old attempts to trace via clear mst command)

Code:

=============================================================================
| count |   MST Message Types            | 1st,last msgno  | 1st,last times |
=============================================================================
    58   10 Call Vector Trace                   2,    76    08:01:24-10:30:35
    14   11 Call Vector Event Trace             1,    69    08:01:24-10:30:28
     5   71 Gap Marker                         16,    77    08:01:46-10:30:40

=============================================================================
| count |   VEVNT_... Msg Types          | 1st,last msgno  | 1st,last times |
=============================================================================
     5   avmm1      Attd-Vec Vdn Mismatch       1,    65    08:01:24-10:30:28
     4   dialdis    Dial-ahead Discarded       15,    63    08:01:25-10:26:50
     5   nohtbl     Empty Holiday Table         5,    69    08:01:24-10:30:28

=============================================================================
| count |   VEC_... Msg Types            | 1st,last msgno  | 1st,last times |
=============================================================================
     5   ACT      Vector Activation             2,    66    08:01:24-10:30:28
    48   CMDSTRT  Command Start                 3,    75    08:01:24-10:30:35
     5   DEACT    Deactivate Vector Proces     14,    76    08:01:25-10:30:35

=============================================================================
| count |   VEC_... Step Types           | 1st,last msgno  | 1st,last times |
=============================================================================
    19   go2step  Go to Step                    4,    71    08:01:24-10:30:28
     5   wait     Wait                          3,    67    08:01:24-10:30:28
     5   colldgts Collect                       8,    72    08:01:24-10:30:28
    24   rtnmcv   Route to Num With Covera      9,    76    08:01:25-10:30:35
     5   invstep  Invalid Step Type             2,    66    08:01:24-10:30:28

AvayaTier3 · Nov 23, 2015

Why is trace showing annc ext 003185

Hardware platform?
CM Software version?

For MST turn on DENIAL EVENTS? y VECTOR EVENTS? y CALL TRACE? y VECTORS? y

Make a very simple VDN -> vector -> route to announcement 3185

enable mst call trace with denial events, Command: clear events

UID for trunk-group 3 = 830003

Make incoming TG 3 call to simple VDN

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

40 years Bell, AT&T, Lucent, Avaya
Tier 3 for 30 years and counting
[URL unfurl="true"]http://bshtele.com[/url]

mnealtx · Nov 23, 2015

AvayaTier3 said:
Why is trace showing annc ext 003185

Don't know, but it does it for the working internal call, as well

AvayaTier3 said:
Hardware platform?
CM Software version?

G3RV12, S8700, CM 2.2, single pnc, unduplicated

Will make new vector/vdn and route to x3185 and post trace - stand by

mnealtx · Nov 23, 2015

Simple vector routing to announcement x3185

Announcement played

Code:

78  14:56:41.726  11          ~~~ VEVNT_avmm1,  cid 1ee8,     v0,   s0   
            VE_AV_MM1 (Attd-vec VDN mismatch)

   79  14:56:41.726  10 00004808 ~~~ VEC_ACT,      cid 1ee8,     v2         
            VT_ACTIVATE
            |00 01                   trace type:                  VT_ACTIVATE
            |00                      step state:                        Basic
            |30 74 ff                vector directory number:            3074
            |00 03                   trunk group number:                    3

   80  14:56:41.727  10 00004808 ~~~ VEC_CMDSTRT,  cid 1ee8,     v2,   s1   
            ROUTE TO NUM NO COVERAGE 3185 UNCONDITIONALLY
            |00 02                   trace type:                 VT_CMD_START
            |00                      step state:                        Basic
            |30 74 ff                vector directory number:            3074
            |00 03                   trunk group number:                    3

   81  14:56:41.728  10 00004808 ~~~ VEC_DEACT,    cid 1ee8,     v2,   s1   
            VT_DEACTIVATE
            |00 6e                   trace type:                VT_DEACTIVATE
            |0c                      step state:       Successful termination
            |30 74 ff                vector directory number:            3074
            |00 03                   trunk group number:                    3

   82  14:57:14.543  14              Denial Event Trace
            Event Type = 1643, Data1 = 0x00001eeb, Data2 = 0x000083ae
            | 06 6b 00 00 1e eb 00 00 83 ae

   83  14:59:04.795  71 ^^^^^^^^^^^^^^^^^^^^^^^^manual_disable^^^^^ GAP.00001


=============================================================================
| count |   MST Message Types            | 1st,last msgno  | 1st,last times |
=============================================================================
    61   10 Call Vector Trace                   2,    81    08:01:24-14:56:41
    15   11 Call Vector Event Trace             1,    78    08:01:24-14:56:41
     1   14 Denial Event Trace                 82,    82    14:57:14-14:57:14
     6   71 Gap Marker                         16,    83    08:01:46-14:59:04

=============================================================================
| count |   VEVNT_... Msg Types          | 1st,last msgno  | 1st,last times |
=============================================================================
     6   avmm1      Attd-Vec Vdn Mismatch       1,    78    08:01:24-14:56:41
     4   dialdis    Dial-ahead Discarded       15,    63    08:01:25-10:26:50
     5   nohtbl     Empty Holiday Table         5,    69    08:01:24-10:30:28

=============================================================================
| count |   VEC_... Msg Types            | 1st,last msgno  | 1st,last times |
=============================================================================
     6   ACT      Vector Activation             2,    79    08:01:24-14:56:41
    49   CMDSTRT  Command Start                 3,    80    08:01:24-14:56:41
     6   DEACT    Deactivate Vector Proces     14,    81    08:01:25-14:56:41

=============================================================================
| count |   VEC_... Step Types           | 1st,last msgno  | 1st,last times |
=============================================================================
    19   go2step  Go to Step                    4,    71    08:01:24-10:30:28
     5   wait     Wait                          3,    67    08:01:24-10:30:28
     5   colldgts Collect                       8,    72    08:01:24-10:30:28
    24   rtnmcv   Route to Num With Covera      9,    76    08:01:25-10:30:35
     2   rtnmnc   Route to Num No Coverage     80,    81    14:56:41-14:56:41
     6   invstep  Invalid Step Type             2,    79    08:01:24-14:56:41

AvayaTier3 · Nov 23, 2015

Command: display events (denial)

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

40 years Bell, AT&T, Lucent, Avaya
Tier 3 for 30 years and counting
[URL unfurl="true"]http://bshtele.com[/url]

mnealtx · Nov 23, 2015

Time corresponds roughly to a couple of test calls from this morning, have made several other (failed) test calls throughout the day without denial events.

Code:

2027  Annc not found on board   8C0002    0        11/23/07:46 11/23/07:46  1
2027  Annc not found on board   8C0008    0        11/23/07:47 11/23/07:47  1

AvayaTier3 · Nov 23, 2015

8c0002 = display announcements entry 2: xxxx
8c0008 = display announcements entry 8: xxxx

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

40 years Bell, AT&T, Lucent, Avaya
Tier 3 for 30 years and counting
[URL unfurl="true"]http://bshtele.com[/url]

AvayaTier3 · Nov 23, 2015

expected to see 1643 Off-hook dialing time out

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

40 years Bell, AT&T, Lucent, Avaya
Tier 3 for 30 years and counting
[URL unfurl="true"]http://bshtele.com[/url]

mnealtx · Nov 23, 2015

ANNOUNCEMENTS/AUDIO SOURCES

Ann.
No. Ext. Type COR TN Name Q QLen Pr Rt Port

1 4661 integrated 51 1 CALL_BLOCKED y NA n 64 01A13
2 4662 integrated 51 1 UNAUTHORIZED_LEVEL y NA n 64 01A13
3 4663 integrated 51 1 SERVICE_INTERRUPT y NA n 64 01A13
4 4664 integrated 51 1 BUSY_NOT_EQUIPPED y NA n 64 01A13
5 4660 integrated 51 1 WRONG_NUMBER y NA n 64 01A13
6 4665 integrated 51 1 NUMBER_CHANGED y NA n 64 01A13
7 4666 integrated 51 1 IMPROPER_COR y NA n 64 01A13
8 4659 integrated 51 1 CALL_CAN_NOT_BE_COMPLETED y NA n 64 01A13
9 4642 integrated 51 1 WAKE_UP_CALL y NA n 64 01A13
10 3150 integrated 1 1 WELCOME_CONFERENCE n NA n 64 01A13
11 3151 integrated 1 1 FIRST_CONFERENCE_CALLER n NA n 64 01A13
12 3154 integrated 1 1 CONFERENCE_FULL n NA n 64 01A13
13 3171 integrated 1 1 ALL_TECHS_BUSY n NA n 64 01A13
14 3172 integrated 1 1 RE_ATTEMPT_CALL n NA n 64 01A13
15 3185 integrated 1 1 HELP_DESK_CLOSED_OPTIONS n NA n 64 01A13
16 3186 integrated 1 1 HELP_DESK_DISCONNECT n NA n 64 01A13
17 3049 integrated 1 1 Toll_Free n NA n 64 01A13

AvayaTier3 · Nov 23, 2015

2: 4662 and 8: 4659

Are these recorded? 2027 would be telling you they are not.

list usage extension 4659
list usage extension 4662

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

40 years Bell, AT&T, Lucent, Avaya
Tier 3 for 30 years and counting
[URL unfurl="true"]http://bshtele.com[/url]

mnealtx · Nov 23, 2015

The announcement 8 (call cannot be completed) may have been during a deliberate test call to a bad number to see if any announcements could be heard - the timestamp matches (roughly) with when I was doing a couple test calls this morning.

mnealtx · Nov 24, 2015

AvayaTier3 said:
2: 4662 and 8: 4659

Are these recorded? 2027 would be telling you they are not.

list usage extension 4659
list usage extension 4662

I get fast busy on all the COR 51 announcements (accessing via announcement feature and selecting playback). "Normal" call to those extensions return error tone.

COR 1 announcements can be directly dialed.

Is there any other way I can check?

mnealtx · Nov 24, 2015

I'm an idiot.

Vector line 1 was "wait-time 0 seconds hearing silence". Saw a recommendation to have a 2 second wait so that vector processes could start.

Changed line 1 to "wait-time 2 seconds hearing silence" and now get the announcement.

New issue: Switch doesn't recognize DTMF input from the ISDN trunk.... *sigh*

AvayaTier3 · Nov 24, 2015

Code:

change trunk-group 1                                            Page   1 of  12
                                TRUNK GROUP

Group Number: 1                    Group Type: isdn          CDR Reports: y
  Group Name: Charter ISDN  / PRI         COR: 56       TN: 1        TAC: 801
   Direction: two-way        Outgoing Display? n
 Dial Access? n                Busy Threshold: 99          Night Service:
Queue Length: 0
[b]Service Type: [highlight #CC0000]cbc[/highlight][/b]                   Auth Code? n            TestCall ITC: rest
 Usage Alloc? y          Far End Test Line No:

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

40 years Bell, AT&T, Lucent, Avaya
Tier 3 for 30 years and counting
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mnealtx · Nov 24, 2015

I'll change that and re-test once the trunk is clear - there are lines in use at the moment.

A correction to my earlier... *some* DTMF tones aren't coming through. The vector has options 1-3. 1 and 2 can be selected from a cell call via the ISDN trunk, 3 cannot. All 3 can be accessed via inbound calls from our other trunks.

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Announcements not playing on inbound call from ISDN trunk

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