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Analog Trunk Card Voicemail?

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ECcableguys

ECcableguys

Vendor
Mar 23, 2005
77
US
Hello all

i have a ip412 with a 4 port analog trunk card

set my main hunt group line id 701

the system will not answer the calls via voicemail?

is there a route / hunt group missing?

Marco
EC Enterprise Consultants
Communications Specialists
Over 40 Years Experience
 
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what type of voicemail is it? is the voicemail running? does *17 work?


 
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Id also check that pointing the ICR to an extension actually rings that extension.

ACA - IPOffice implement
ACA - IP Telephony
CCNA - Passed at last
 
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Yes to all the above the 2 analog lines ring on the incoming lines and when i create a ICR to set extension works no problem

voicemail works i can login etc


but does not answer i have in the hunt group

NO ANSWER 35
Voicemail Answer 35

Marco
EC Enterprise Consultants
Communications Specialists
Over 40 Years Experience
 
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can you explain your setup a little more.
How is your hunt group set up?
WHat vm are you running.

ACA - IPOffice implement
ACA - IP Telephony
CCNA - Passed at last
 
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Voicemail Pro on a PC (duh right)

Hunt group Main 200
Collective
All extensions in the hunt group
In service
queing on

Marco
EC Enterprise Consultants
Communications Specialists
Over 40 Years Experience
 
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so does t just ring and ring?

set an overflow group see if that works?

or just scrap that group and start again

 
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it rings and rings and rings

you mean a new group for overflow

with what in that group?

Its strange issue

Marco
EC Enterprise Consultants
Communications Specialists
Over 40 Years Experience
 
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What happens if you ring 200 from an internal phone?

Take Care

Matt
If at first you don't succeed, skydiving is not for you.
 
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ringing 200 shows main and displays on the sets if button is porgrammed
should note not license key is in this is a test voicemail



anyone know where i can download vm LITE?

Marco
EC Enterprise Consultants
Communications Specialists
Over 40 Years Experience
 
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Its on the Admin disk

ACA - IPOffice implement
ACA - IP Telephony
CCNA - Passed at last
 
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You have 2 lines, set to ring a hunt group through an ICR

and a Line appearnce key?

I'd suggest that you remove the line appearance key from all the phones and try again.



Take Care

Matt
If at first you don't succeed, skydiving is not for you.
 
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What version are you running??

Kevin Wing
ACA- Implement IP Office
Carousel Industries
 
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Is Voicemail On ticked in that group???

Jamie Green

ACA:Implement - IP Office
ACS:Implement - IP Office


Football is not a matter of life and death-It is far more important!!!!
 
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What version is the IPO.

Kevin Wing
ACA- Implement IP Office
Carousel Industries
 
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When you do not have a license it stops working after two hours
Restart the services and try again
Also your no answer time is the same as the voicemail time
Remove the no answer time or set it higher



ACA - Implement IP Office
ACS - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!
 
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let's go back to the basics, does your voicemail actually answer if you press *17 if yea then call an EXTENSION and see if it covers to VM if yes call the huntgroup 200 and see if it covers to VM if no delete the huntgroup and redo it.
Or even better don't delete it and make a new one and test with that if it goes to VM.

Joe W.

FHandw., ACA, ACS

If you can't be good, be good at it!
 
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I will try that and in regards to the vm lite I did not see it on the cd I downloaded from the avaya site

Marco
EC Enterprise Consultants
Communications Specialists
Over 40 Years Experience
 
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