ALTERNATIVE TO USING HOLD KEY

[SwitchWitch]

Hey,

I have "Music On Hold" setup here. This works find, for regular "On-Hold" calls, BUT

If you're on a conference call, and you want to place the attendants on hold w/out hearing the music... any suggestions.

Since I think music on hold is an ALL or Nothing option, I don't think you can just turn it off, but as an alternative, I'm looking in to using MUTE.

Any suggestions? If you think MUTE may work, then is there a way to program in a MUTE key (I don't like the MUTE/SPEAKER option) that's on the 2000 sets

 

[PERRYPJ]

MUTE IS THE ONLY CHOICE

OLD ROLMEN WORKING ON NORTELS

 

[johnpoole]

remove music from park and use that?

john poole
bellsouth business
columbia,sc

 

[RightAnswerOnline]

I had the same problem, if I put my set on hold and the other attendees were still talking they got music. I replaced my Ao6 key with NHC and they don't get music.

Carolyn

 

[johnpoole]

good catch, that or park, unless you have music there also

john poole
bellsouth business
columbia,sc

 

[SwitchWitch]

RightAnswerOnline (Carolyn).... you're a gem!

Tried it, liked it, using it!

As always tek-tip is GREAT ASSET!

Love Ya ALL

 

[ArchTelecom]

I never put MOH on switches at our engineering offices for that very reason. They are constantly on conf calls. I have heard of a box that generates an occassional beep, which would be acceptable but I can't find a brand name.

 

[SwitchWitch]

I hear you Arch,
I'm w/ a major NBA organization and my MOH plays announcements and points the caller to other exts to buy stuff.

Works great for a customer type call, but the majority of my business callers are annoyed w/ this.

 

[acewarlock]

Carolyn, What does the NHC stand for????

 

[SwitchWitch]

This stands for: No Hold Conference

Meaning, other party is not placed on hold while adding conferees. You can also use this same key to disconnect the conferee.

 

[ArchTelecom]

If you are not adding to the conference call but you need to leave the conversation, then mute is just about your only option.

Here is a suggestion for you Nortel switch engineers ut there. Create a software option where: When the set or trunk is connected to a conference circuit, MOH is removed in all states. OK...I will be waiting on the new option announcement.

 

[johnpoole]

you'll see a check in the mail, way before they add the feature.. (don't quit you're day job, just yet)

john poole
bellsouth business
columbia,sc

 

[ArchTelecom]

Dang!