Getting calls from a branch I recently installed an IP office in. Replaced Cisco 7960 hansets. Site is complaining that the new handsets (5620SW) speaker quality is not as good. I think they are splitting hairs at this point, but can anyone suggest a higher quality handset without upgrading the system to SIP.
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Alternate Phones - without SIP
- Thread starter clindberg
- Start date
- Thread starter
- #3
Users are complaining that the sound quality is "tinny" and not as "rich" sounding.
Can these settings help:
#################### AUDIO SETTINGS ######################
##
## Automatic Gain Control (AGC).
## These settings enable or disable AGC.
##
## A value of 1 enables AGC. A value of 0 disables AGC.
## AGCHAND controls handset AGC. Not supported on 16cc phones.
## AGCHEAD controls headset AGC
## AGCSPKR controls speaker AGC. Not supported on 16cc phones.
##
## SET AGCHAND 0
## SET AGCHEAD 0
## SET AGCSPKR 0
##
## Headset Operational Mode
## Controls whether the headset ignores a disconnect
## message.
##
## A value of 0 or 2 makes the headset go on-hook when it
## receives a disconnect message.
## A value of 1 or 3 makes the headset ignore a disconnect
## message.
##
## SET HEADSYS 1
##
## Audio Environment Index
## Enables you to customize the telephone's audio
## performance. (0-299) This parameter affects settings
## for AGC dynamic range, handset and headset noise
## reduction thresholds, and headset transmit gain. It is
## highly recommended you consult Avaya before changing
## this parameter.
##
## SET AUDIOENV 0
Can these settings help:
#################### AUDIO SETTINGS ######################
##
## Automatic Gain Control (AGC).
## These settings enable or disable AGC.
##
## A value of 1 enables AGC. A value of 0 disables AGC.
## AGCHAND controls handset AGC. Not supported on 16cc phones.
## AGCHEAD controls headset AGC
## AGCSPKR controls speaker AGC. Not supported on 16cc phones.
##
## SET AGCHAND 0
## SET AGCHEAD 0
## SET AGCSPKR 0
##
## Headset Operational Mode
## Controls whether the headset ignores a disconnect
## message.
##
## A value of 0 or 2 makes the headset go on-hook when it
## receives a disconnect message.
## A value of 1 or 3 makes the headset ignore a disconnect
## message.
##
## SET HEADSYS 1
##
## Audio Environment Index
## Enables you to customize the telephone's audio
## performance. (0-299) This parameter affects settings
## for AGC dynamic range, handset and headset noise
## reduction thresholds, and headset transmit gain. It is
## highly recommended you consult Avaya before changing
## this parameter.
##
## SET AUDIOENV 0
- Thread starter
- #4
I feel your pain.
R6 will cost you $199 list price in the U.S. I would say that the upgrades are no longer free because Cisco's upgrades are not free and if they can charge then why can't Avaya? I too wish they were still offered at no cost but then again I remember the days when I could pull up to the gas station and put air in my tires without putting $1 in quarters into the machine.
The size and placement of the speaker is different in the 7960 vs. the 5620. There really isn't much you can to do improve the sound quality of the speaker in the 5600 series phone via software. Just like the engine in a Ford and Chevy pickup sound different and changing the gas isn't going to make them sound more alike. These are two dissimilar products that, although they serve the same basic function, are not identical and cannot be treated as such.
Kyle Holladay
ACSS SME Communications
ACE Implement: IP Office
MCP/MCTS Exchange 2007
Adtran ATSA, Aruba ACMA
"Thinking is the hardest work there is, which is the probable reason why so few engage in it." - Henry Ford
R6 will cost you $199 list price in the U.S. I would say that the upgrades are no longer free because Cisco's upgrades are not free and if they can charge then why can't Avaya? I too wish they were still offered at no cost but then again I remember the days when I could pull up to the gas station and put air in my tires without putting $1 in quarters into the machine.
The size and placement of the speaker is different in the 7960 vs. the 5620. There really isn't much you can to do improve the sound quality of the speaker in the 5600 series phone via software. Just like the engine in a Ford and Chevy pickup sound different and changing the gas isn't going to make them sound more alike. These are two dissimilar products that, although they serve the same basic function, are not identical and cannot be treated as such.
Kyle Holladay
ACSS SME Communications
ACE Implement: IP Office
MCP/MCTS Exchange 2007
Adtran ATSA, Aruba ACMA
"Thinking is the hardest work there is, which is the probable reason why so few engage in it." - Henry Ford
amriddle01
Programmer
Indeed, Avaya make no secret that they copy everything Cisco does in Business terms, ask them why they charge SSU and licence endpoints now etc and the answer will usually be "Well Cisco do it too, it' isn't just us, Cisco blah blah this Cisco blah that" They don't have their own idea how to do things it seems 
ACSS (SME)
APSS (SME)
ACSS (SME)
APSS (SME)
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