Agent ID logs out automatically

[RGarcia87]

I have a 6424D+ phone with login capabilites. The problem I'm having is that the agent id logs out right after I log in. What's the fix to this?

 

[Phoneman2]

Check to see if your using auto-in for call, if so the headset needs to be turned on. to get around this switch the station form to manual-in. Wisdom is Knowledge
that is Shared

Thanks All Phoneman2

 

[mottelecom]

Good Morning,

On the agent form or station form, verify the auto answer feature is set to none.

- Casey

 

[Definity]

I myself faced the same problem with 6408D+, This happened when I changed the call master with a 6408D phone & changed the phone type in station form & started having the similar problem.
I tried doing everything but of no help, The last option I did was to remove the station & added it again & all worked perfect..

Try this once & let me know if this helps.. Have you also checked loggin-in with a different ID?

 

[dialtoneuk]

I too have had this problem. It turned out to be the auto answer feature on the login. When it was set to ACD it worked but only on a callmaster or on an analogue phone. When I changed this setting from ACD to STATION it allowed the agent to login to the 6408D.

D.