Adding 9xxx extensions

[PhoneTechMan]

Morning all, I'm in a delimma, we have an entire exchange of DID's and we have a new facility opening up that chose the 9xxx range for their extensions. I wasn't thinking clearly when I told yes they could have it. Anyway, is there a good, "clean" method to incorporate the 9xxx range and 9 as a FAC to work together? Any & all help is greatly appreciated.

 

[HarrisD1200]

I work at a carrier, and most of the time, we are requested to change the leading 9 to something else. So, for example, if the DID range is 9XXX, we will send 5XXX as DNIS. Eliminates a lot of problems. Not sure if this method will work for you or not, just a thought.

 

[phoneguy55]

Rule #1 when buying DID's. Never take ones that start with 0 ,1, or 9. Digit conversion is your best option at this point.

 

[PhoneTechMan]

Phoneguy55, I do abide by that rule. However, these DID'd where purchased prior to my arrival here. What do you suggest along the lines of digit conversion?

 

[mikeydidit]

                            FEATURE ACCESS CODE (FAC)
         Abbreviated Dialing List1 Access Code: #1
         Abbreviated Dialing List2 Access Code: #3
         Abbreviated Dialing List3 Access Code: 103
Abbreviated Dial - Prgm Group List Access Code:
                      Announcement Access Code: 170
                       Answer Back Access Code: #5

      Auto Alternate Routing (AAR) Access Code:
    Auto Route Selection (ARS) - Access Code 1: 9     Access Code 2:
                 Automatic Callback Activation: *4     Deactivation: *0
Call Forwarding Activation Busy/DA:        All: *8     Deactivation: *7
                         Call Park Access Code: *5
                       Call Pickup Access Code: *6
CAS Remote Hold/Answer Hold-Unhold Access Code: *1
                  CDR Account Code Access Code: 188
                        Change COR Access Code:
                   Change Coverage Access Code:
                   Contact Closure   Open Code:          Close Code:
                   Contact Closure  Pulse Code:

I am pretty sure that you do not have to use the 9 for your ARS access code as we have used 8 as a secondary code. You may want to check into this a little more.

Hell, there are no rules here - we're trying to accomplish something.
Thomas A. Edison

For the best response to a question, read faq690-6594

 

[phoneguy55]

I can think of 3 options.

Option 1. Change the FAC for ARS to 8.
Option 2. Digit Conversion, changing 9XXX to XXXX.
Option 3. Get new DID's.

 

[PhoneTechMan]

Made changes to the incoming call handling treatment on the trunk group for the conversion, as now I'll only have to worry about 2 numbers as I got them to choose another DID range. It's working pretty good. Thanks for all of the replies.

 

[BayAreaPhoneTech]

From what I understand the new CM 4.0 will allow you to use the same number for FAC and extensions without any other special parameters.

 

[rgtrgt]

you can also change the 9xxx to xxxx with the incoming call treament on the trunk group.

 

[PhoneTechMan]

Thanks for the info. Once I calmed down, I changed the incoming call treatment on the trunk group. We've got an upgrade to CM 4.0 scheduled for later in the year. I also hear that it's going to make firmware updates easier as well.

 

[rgtrgt]

they also said changing DST was gonna be easier

 

[PhoneTechMan]

Has anyone heard or read anything on this about CM 4.0? I read the initial stuff on Avaya's website but didn't see anything on this point.

"From what I understand the new CM 4.0 will allow you to use the same number for FAC and extensions without any other special parameters.