Add/Remove Programs will not start & we need to uninstall SurfControl

[mdcr]

We try to access Add/Remove Programs, either through the COntrol Panel or through the command prompt (by running "control appwiz.cpl"), but it does not start - ever. We've rebooted the server plenty, still nothing. Did I read in one of these forums that IE needed to be reinstalled? Not sure... We have a version of SurfControl WebFilter that needs to be uninstalled before we can install the newest version, but that can't happen. Or, is there a way to uninstall it from the program listing that anyone knows of? It does not show an 'uninstaller.exe' file in there anywhere, but didn't know if such a tool existed...Thanks for any help you can offer...

 

[aftertaf]

search the 2000 pro forum, there were lot of posts on this subject in the past month.......
and a lot of possible answers, maybe something you havent tried there!!

Aftertaf

getting quite good at sorting out Windows problems...
An expert when it comes to crashing Linux distributions (mdk, debian - nothing withstands me)

 

[Dmasch]

Download and reinstall MDAC 2.8, it has worked for this before.

 

[mdcr]

MS had an article in their KB that led us to unregistering and reregistering the MSHTML.DLL and APPWIZ.CPL files. The article number was Q323496, well I guess it is now #323496. It worked and we were able to uninstall without a problem. Thanks for the extra tips

 

[mptrew]

I had the same problem in win2k3. the fix described in the MS KB article worked despite getting an error message when attempting to unregister mshtml.dll

Martin Trew

http://rcl-group.com