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ACD

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IPOMonkey

IPOMonkey

Programmer
Jun 18, 2003
163
GB
I'm setting up a small call centre without CCC but utilising campaign manager(superb).
Are there any flow charts detailing the call flow
i.e. all logged out/fallback/ring no answer etc

Can you route calls differently if all logged out compared to all ring no answer/q overflow group?

Any help Appreciated

Cheers
 
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