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ACD Agent

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mojoputter

mojoputter

Technical User
Oct 11, 2005
1,123
US
Integrated an AVST to a CM 5 .2, the customer has ACD agents with there DID's as there logion id's, the problem is, when there not logged in and a customer calls their DID number, the AVST does not recognize what is being forwarded and ring no answer. When there logged in it rolls right to VM. Is there a setting in the CM that would forward the call not matter what state the agent is in..?
 
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