ACD

[alex0628]

My company uses a Nortel Meridian Option 11C. The ACD is too basic, so we need a better system for the tech support department. This is only a 4 person group. Are we stuck getting Symposium Express, or are there other ACD systems available that will work with this Nortel phone system?

 

[Johnthephoneguy]

If it is only a 4 person ACD then what do you need that the basic ACD doesnt give you?

 

[acewarlock]

Why do you even need ACD?

 

[alex0628]

The managers want reports, plus there are other features they want that basic ACD doesn't have.

 

[acewarlock]

Try this one

http://www.telephony-smart.com/