ACD supervisor set

[kwoerner]

Is there anyway to give all agents a supervisor role? I would like to have all of the agents see how many calls are in que or how long a call has been in que. Let me know if this can be done or if only one supervisor agent is allowed. Thanks!!

 

[kwoerner]

Ok, I found I can put a DWC key on the agents phone, but what about the longest wait time being displayed. Is that possible?

 

[kwoerner]

I answered my own question. DWC key cannot be programmed if AWC key already on a key, just replaced AWC with DWC and it shows calls waiting, agents logged in, wait time, and something else called TOFQ which I am not sure what that is.

 

[johnpoole]

without looking it up, time overflow que total, calls set to a diff acd group due to a timer

john poole
bellsouth business
columbia,sc