ACD Agent Priority - PLEV - PRI

[FinnSloss]

It has taken me a morning of racking my brains so I thought I'd share:

ACD Agents can be given priority levels so that they certain agents are given the calls in preference.

You can assign your supervisors higher priority, and your managers higher priority still. That means that the supervisors only get calls if all basic agents are busy, and managers only get calls if both basic agents and supervisors are busy. Useful right?

In the set configuration is PRI - ACD Agent Priority level.

Do not confuse with PLEV, no idea what this is for... lol
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[Firebird Scrambler]

PLEV = Intrusion Priority Level. I always set it to "0". I agree. It doesn't seem to make much difference ever since it was brought out.

All the best

Firebird Scrambler
Meridian 1 / Succession and BCM / Norstar Programmer in the UK

http://www.linkedin.com/in/davidbromley

If it's working, then leave it alone!.