6416 D+ Handset Issue 1

[tdaugirdas]

Has anyone heard of this handset problem?

6416 D+ sets on IPO 406V2 running 5.0.24

Lift handset - get dead air - to either dial out or answer a call. Speakerphone Mode works fine - for both. Program a Headset Toggle button. If you press Headset Toggle - you can answer an incomming call and make a call using the handset. But you have to do it EVERY time.

It appears that the phones are somehow pre-set to "headset" mode. I figured programming a "Headset Toggle" button would allow me to disable headset mode - but it is only per call.

Anyone run into this or have a solution to try?

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[amriddle01]

Probably because they have plugged the handset cord into the headset port

ACSS (SME)
APSS (SME)

http://www.ipoffice.tel

"I'm just off to Hartlepool to buy some exploding trousers

 

[tdaugirdas]

Hmmm...now that would be interesting! I never would have thought to check - but anything is possible.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[NYSTECH]

Also check in User short codes and see if there are weird code programmed for that user.. ( Something that may start with (DCP).

 

[Westi]

the 6416 has no headset port, but maybe the hookswitch is defective because all the headset toggle does is to emulate what the hookswitch should do
I am lucky I have one sitting here and could peek at it

Joe W.

FHandw., ACSS

 

[tdaugirdas]

This customer has about 12 phones - all 6416D+ - and they all act the same. The system was defaulted with only the three a,b,c appearance buttons. I added the "headset toggle" button to see if somehow headset mode had been set by default in the phones - although I see no option for doing that. This is getting weirder...and weirder. Someone told me there was a problem with a particular release of R5 that affected 6416 phones - but I have not been able to verify that.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[NYSTECH]

Did u look in user short codes..?

 

[tdaugirdas]

I did not check User short-codes - but given the system was defaulted - there should not be any. I will check and get back to you.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[CarGoSki]

What does sysmon say for the extension when you lift the handset?

 

[tdaugirdas]

amriddle01 - you were 100% correct. The phones did have a "headset" jack - and that is where the customer had his handsets connected!

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[Westi]

This is weird, I have a 6416D+ here and it has no headset jack.
You must have a newer version than I do because I just checked and mine is a 1998 serial number. Good job Andy

Joe W.

FHandw., ACSS

 

[amriddle01]

Seen it myself on 5410's it's one you don't forget once you know the symptoms, basically exactly as you described

ACSS (SME)
APSS (SME)

http://www.ipoffice.tel

"I'm just off to Hartlepool to buy some exploding trousers

 

[AndrePa]

Westi is right, I have two 6416D+ here and they have no headset jack, just line, XM24, and handset. One is Avaya serialized set, other is Lucent ( older ).
I think the 6416D+M had the extra headset jack, not sure, I havent seen one in a while.