56xx IP Phones not keeping button labels

[tmgpbx]

Here is the story. 406 with 56xx ip Phone co-located with the IP Office. At a remote office connected via T1, more 56xx IP phones but the labels are not even loading. I see the buttons in manager, but only the shortcodes showing up. I'm using /label for the label. Any help?

 

[IPGuru]

1) what firmware version is in use in your IPO?

2) This could be due to a firewall configuration issue, the Document CD lists all the ports that the IPO uses for comunication

 

[big70]

What softwarelevel are you on?

Greets Peter

 

[tmgpbx]

The IPO is on 3.1(29), not getting access to vm on remote phones and no vm lites.

 

[l33byt1]

Have you a TFTP server set in your config?

 

[tmgpbx]

Thanks for the input, have escalated to Avaya(like that will help).

TFTP is setup in config, and seems to work at main site. I have sniffed the ports that are connected to the phones and have seen the IPO send the info to the phones and the phones have acknowledged the info. When I did this going out to the remote site, the shortcodes were sent but the labels were not. Really wierd. I have checked the routers and nothing is holding it back. I will keep checking.

 

[big70]

Is known on some 3.0 and 3.1(29) and a lot of other problems
just got to 3.1(64)looks good to me.

Greets Peter

 

[IPGuru]

if you are still on 3.1(29) the 1st thing avaya will say is upgrade to the latest release so you may as well try V3.1(64) now