Hello, I've been fighting this issue for awhile and have tried every imaginable thing to fix it which is why I'm posting it here.
IP500 with VMPRO on release 4.2.23 and CCC 5.0.61. All agents are 5621 users.
The agents phones will logout spontaneously and goto nouser several times a day, and in some cases won't stay logged in at all, they simply log out as soon as they are logged in. They simply auto-log themselves out and sometimes back in as a completely different hot-desk user and isn't limited to a few phones but all 12-15 agents exhibit this issue. Sometimes they work fine, but then the problem comes back, and soon all 12-15 phones are doing it. For example, after rebuilding the config, they ran fine for 3 days straight, then started freaking out again. I even offlined my newly rebuild config again, but they still did it, which makes me think it's not a corrupt config.
I have turned off CCC server, rebooted the IP500, rebuilt the entire config from scratch, and made sure all corresponding firmware is correct on phones/processor/etc.. I've replaced the processor, the lan cables and even the switch the phones are plugged into, tried different 5621 phones. I tried switching to LAN2 on the IP500, same issue. btw the phones reside on a separate VLAN, and have monitored the network for packet loss or any errors, which they are none. I've done a CLEAR and RESET command on all 5621 phones.
I have tried making them regular hot desk users (unchecked force log in) and had the same issue. If I deleted the login code, thereby making the phone hardcoded to the extn number, they work fine, but obviously CCC doesn't report on the agents then.
There are no duplicate numbers, names, spaces, weird characters, etc... I've never seen this issue before and have other CCC customers using the same phones and 4.2 release and they have not had this specific issue.
Anyone run into an issue with hot desking/login/logout spontaneously happening? btw, there are no phone managers, IP softphones, etc... I can't really blame CCC, because this happens when the CCC server is shutdown.
I'm going to move them to Release Q1 2011 5.0.26 along with CCC 5.0.71 and see if that helps. I'm not very confident about it, since they ran fine on 4.2 for years until the last few weeks. I thought a new config from scratch would surely fix it, but that isn't the issue either. The distributor had me check the log in settings (which are defaulted anyways when you create a new user.)
I have all huntgroups set "Agents Status on No-Amswer Applies to"= None
Also there is "no login idle period" defined (it's blank) for the Users and the "Status on No-Answer" is set to Logged on (no change).
Btw, they have no other issues other than this spontaneous login/logout issue. Voice calls are clear, no dropped calls, PRI looks great, queuing works correctly, etc...
Any suggestions or ideas what could make these phones do this?
IP500 with VMPRO on release 4.2.23 and CCC 5.0.61. All agents are 5621 users.
The agents phones will logout spontaneously and goto nouser several times a day, and in some cases won't stay logged in at all, they simply log out as soon as they are logged in. They simply auto-log themselves out and sometimes back in as a completely different hot-desk user and isn't limited to a few phones but all 12-15 agents exhibit this issue. Sometimes they work fine, but then the problem comes back, and soon all 12-15 phones are doing it. For example, after rebuilding the config, they ran fine for 3 days straight, then started freaking out again. I even offlined my newly rebuild config again, but they still did it, which makes me think it's not a corrupt config.
I have turned off CCC server, rebooted the IP500, rebuilt the entire config from scratch, and made sure all corresponding firmware is correct on phones/processor/etc.. I've replaced the processor, the lan cables and even the switch the phones are plugged into, tried different 5621 phones. I tried switching to LAN2 on the IP500, same issue. btw the phones reside on a separate VLAN, and have monitored the network for packet loss or any errors, which they are none. I've done a CLEAR and RESET command on all 5621 phones.
I have tried making them regular hot desk users (unchecked force log in) and had the same issue. If I deleted the login code, thereby making the phone hardcoded to the extn number, they work fine, but obviously CCC doesn't report on the agents then.
There are no duplicate numbers, names, spaces, weird characters, etc... I've never seen this issue before and have other CCC customers using the same phones and 4.2 release and they have not had this specific issue.
Anyone run into an issue with hot desking/login/logout spontaneously happening? btw, there are no phone managers, IP softphones, etc... I can't really blame CCC, because this happens when the CCC server is shutdown.
I'm going to move them to Release Q1 2011 5.0.26 along with CCC 5.0.71 and see if that helps. I'm not very confident about it, since they ran fine on 4.2 for years until the last few weeks. I thought a new config from scratch would surely fix it, but that isn't the issue either. The distributor had me check the log in settings (which are defaulted anyways when you create a new user.)
I have all huntgroups set "Agents Status on No-Amswer Applies to"= None
Also there is "no login idle period" defined (it's blank) for the Users and the "Status on No-Answer" is set to Logged on (no change).
Btw, they have no other issues other than this spontaneous login/logout issue. Voice calls are clear, no dropped calls, PRI looks great, queuing works correctly, etc...
Any suggestions or ideas what could make these phones do this?
