5340e stuck on Applications Loading screen.

[hhallett]

MXE III controller
MCD 6.0 PR1 12.0.0.52

I have One 5340e phone that I cannot get to work when connected to our 3300 ICP system. It worked fine before I replaced it with another phone at its previous location. Now when it boots up at its new location, with a new extension, it gets stuck on an "Applications Loading" screen. No labels are displayed, but the phone can make and answer calls and the buttons seem to work ok.

I have tried clearing the MAC and resetting the phone to factory default, but neither works to clear the problem. I don't have another 5340e to use in its place.

Could it be that the MAC address of this handset is somehow flagged in the system? Has anyone run across this before and can suggest another option?

Respectfully.
Harry Hallett
Telecommunication Systems Technician
The Queen Mary Hotel

 

[bribob]

Is the new location on the same subnet/vlan as the old location? Is the device type programmed correctly in the MCD?


-b

 

[hhallett]

bribob: Yes to both.

Respectfully.
Harry Hallett
Telecommunication Systems Technician
The Queen Mary Hotel

 

[bribob]

My most recent issues with 'application loading' came from TW sets connecting over Satellite, where UDP 20001 was being manipulated by the provider. I don't think that will apply to your situation.

When you clear the MAC in MCD and reboot the phone, you're prompted for a PIN? In my mind that would confirm that the MCD has no record of the MAC.


-b

 

[hhallett]

bribob: Yes, when I clear the MAC the phone screen displays the "enter PIN" message. When I enter the PIN, it goes back to the way I've described above.

Respectfully.
Harry Hallett
Telecommunication Systems Technician
The Queen Mary Hotel

 

[jpruder]

I had a similar event ealier today with some remote 5320e phones connecting to a 5000. My fix was to point them to a known teleworker server with upgraded firmware. After that changed back to their host and issue gone.

 

[hhallett]

jpruder: Unfortunately that isn't an option. The phone isn't at a remote location. Also, it connects to the 3300 via a Phybridge Uniphyer (along with 47 other phones) and then to a switch.

Respectfully.
Harry Hallett
Telecommunication Systems Technician
The Queen Mary Hotel

 

[bribob]

Was the phone connected to the [same] Phybridge at the old location as well? Is the Phybridge doing anything other than a media converter function?


-b

 

[hhallett]

bribob: "Was the phone connected to the [same] Phybridge at the old location as well?" Yes.

"Is the Phybridge doing anything other than a media converter function?" It is a LAN switch that delivers Ethernet and PoE over a single wire pair. So conversion is all that it really does.

Respectfully.
Harry Hallett
Telecommunication Systems Technician
The Queen Mary Hotel