500 Line Side E1 Problem

[CSkabul]

Hi i have 120 port IVR connected with Nortel MPS 500 on that i am faceing some problem some of the extensions i can dial and reach the agents. what could be the problem i am posting working and non working extension below

Working one below

NACT

REQ:

REQ PRT
TYPE:

TYPE TNB
TN 4 0 8 13

DATE

PAGE

DES


DES IVR
TN 004 0 08 13 VIRTUAL
TYPE 500
CDEN 4D
CUST 0
ERL 00000
WRLS NO
DN 70320 0 MARP
AST NO
IAPG 0
HUNT
TGAR 1
LDN NO
NCOS 0
SGRP 0
RNPG 0
XLST
SCI 0
SCPW
SFLT NO
CAC_MFC 0
CLS CTD DTN FBD XFD WTA THFD FND HTD ONS
LPR XRD AGRD CWD SWD MWD RMMD SMWD LPD XHD SLKD CCSD LND TVD
CFTD SFD MRD C6D CNID CLBD AUTU
ICDD CDMD EHTD MCTD
GPUD DPUD CFXA ARHD OVDD AGTD CLTD LDTD ASCD
TSA MBXD CPFA CPTA UDI RCC HBTD IRGD IAMD DDGA NAMA MIND
NRWD NRCD NROD SPKD CRD PRSD MCRD
EXR0 SHL SMSD ABDD CFHD DNDY DNO3
CWND USRD BNRD OCBD RTDD RBDD RBHD FAXD CNUD CNAD PGND FTTC
FDSD NOVD CDMR MCDD T87D PKCH
PLEV 02
FCAR NO
AACS NO
MLWU_LANG 0
DATE 20 AUG 2008

Non working one below(i can hear the IVR main menu if i will try to go any sub menu no responce)




REQ: prt

TYPE:

TYPE TNB
TN 4 0 8 4

DATE

PAGE

DES


DES LSE1
TN 004 0 08 04 VIRTUAL
TYPE 500
CDEN 4D
CUST 0
ERL 00000
WRLS NO
DN 70311 0 MARP
AST NO
IAPG 0
HUNT
TGAR 1
LDN NO
NCOS 0
SGRP 0
RNPG 0
XLST
SCI 0
SCPW
SFLT NO
CAC_MFC 0
CLS CTD DTN FBD XFD WTA THFD FND HTD ONS
LPR XRD AGRD CWD SWD MWD RMMD SMWD LPD XHD SLKD CCSD LND TVD
CFTD SFD MRD C6D CNID CLBD AUTU
ICDD CDMD EHTD MCTD
GPUD DPUD CFXD ARHD OVDD AGTD CLTD LDTD ASCD
TSA MBXD CPFA CPTA UDI RCC HBTD IRGD IAMD DDGA NAMA MIND
NRWD NRCD NROD SPKD CRD PRSD MCRD
EXR0 SHL SMSD ABDD CFHD DNDY DNO3
CWND USRD BNRD OCBD RTDD RBDD RBHD FAXD CNUD CNAD PGND FTTC
FDSD NOVD CDMR MCDD T87D PKCH
PLEV 02
FCAR NO
AACS NO
MLWU_LANG 0
DATE 6 AUG 2008

 

[johnpoole]

trouble is not soft.. may be bad ports (time slot) on the ivr side

john poole
bellsouth business
columbia,sc

 

[CSkabul]

its happening only some DN that what confiused.....

 

[CSkabul]

some DN's each and every call it wont transfer...

 

[johnpoole]

transfer is xfa
then ftr phd

john poole
bellsouth business
columbia,sc

 

[CSkabul]

thanks for your help...

but it the same as before those TN are not going to the sun menu...

 

[mikeyb123]

is the correct application in the MPS assisgned to the correct lines?

check what your apps are mapped to

It's not getting any smarter out there. You have to come to terms with stupidity, and make it work for you.